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# Manufacturing IT Administrator

- **Company:** Mueller Inc.
- **Location:** Port Huron, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Desktop Environments, PC Tools, Image Management, IT Management, Information Technology Operations, Laser Printing, Software Project Management, Data Streaming, Software Troubleshooting, Qad
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eac7c63e70da336e

## About the Role

* Experience: 2+ years of IT support experience, preferably within a manufacturing or industrial environment.
 * Technical Skills: Proficiency in Windows OS, Active Directory, PC imaging tools, and basic network troubleshooting.
 * Manufacturing Applications: Hands-on exposure to ERP software (QAD preferred) and manufacturing systems like Ignition or Roadrunner is highly advantageous.
 * Problem Solving: Strong hardware diagnostic skills spanning PCs, industrial printers, and peripheral devices.
 * Availability: Must be willing to participate in a weekly on-call rotation and travel on-site during off-hours for critical infrastructure failures., * Associate (Preferred)

Experience:

 * ERP systems: 2 years (Preferred)

Ability to Commute:

 * Port Huron, MI 48060 (Required)

## Description

The Manufacturing IT Administrator provides critical, front-line technical support for corporate and production environment systems. This role ensures high operational uptime by maintaining hardware, troubleshooting software, and supporting specialized manufacturing execution systems (MES) and ERP platforms. A key objective of this position is managing daily IT operations to allow senior IT leadership to focus on strategic initiatives and compliance frameworks (DoD, ITAR, CMMC)., Production & Manufacturing Applications Support

 * ERP Assistance: Provide primary end-user troubleshooting and support for the QAD ERP system.
 * Ignition Support: Act as the first-line support for Ignition systems. Perform basic functionality and server health checks, escalating to contracted support vendors when necessary.
 * Roadrunner Support: Serve as a core technical resource for the Roadrunner manufacturing application, ensuring smooth integration, data flow, and user troubleshooting.
 * Industrial Hardware: Maintain, evaluate, and fix specialized manufacturing hardware, including barcode scanners, digital scales, and time clocks.

Endpoint & Software Management

 * PC Lifecycle: Manage hardware imaging, configuration, deployment, and physical troubleshooting for workstations.
 * Software Support: Deliver comprehensive PC software troubleshooting and user assistance.
 * Daily Operations: Standardize desktop environments to free up senior IT resources for cybersecurity compliance readiness.

Printer & Peripheral Infrastructure

 * Office Printers: Troubleshoot laser printers and copiers. Perform immediate fixes or coordinate repairs with contracted vendors.
 * Barcode Printers: Diagnose industrial barcode printer issues. Repair internally or research and recommend replacement options.
 * Auxiliary Devices: Maintain peripheral equipment including postal machines, document scanners, and security cameras.

On-Call & Operations Support

 * After-Hours Support: Participate in an off-hours and weekend on-call rotation.
 * Remote Triage: Resolve remote helpdesk tickets, including Active Directory/QAD account lockouts and email issues.
 * Operations Knowledge: Leverage knowledge of local facility operations to resolve localized hardware, camera, Roadrunner, and Ignition system issues.