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# IT Desktop Support Technician

- **Company:** Tech Observer
- **Location:** Nashville, TN, United States
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Temporary to permanent
- **Skills:** LTE (Telecommunication), Active Directory, Virtual Private Networks (VPN), Remote Service Software, Cisco WebEx, Wi-Fi Technology, Remote Desktop Protocol (RDP), Connectivity Problems, Cisco, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0e12ff49e424b8f2

## About the Role

* Strong IT troubleshooting, communication, and customer service skills.
 * Experience with desktop support, IT help desk, or service desk operations preferred.
 * Working knowledge of Active Directory, printer troubleshooting, networking, and remote support tools.
 * Familiarity with ServiceNow or similar ticket management systems.
 * Ability to lift at least 50 pounds.
 * IT call center experience preferred.

## Description

* Provide IT help desk and call center support, handling up to 30 calls per day while delivering excellent customer service.
 * Troubleshoot printers, including server print queues and local print queues.
 * Manage Active Directory, including navigating Organizational Units (OUs), looking up user attributes, resetting passwords, and unlocking accounts.
 * Set up, configure, deploy, and troubleshoot iOS devices, including iPhones and iPads. Perform account resets, network resets, and device backup/restoration.
 * Support video conferencing solutions, including Cisco Webex, Microsoft Teams, and Cisco Presence.
 * Troubleshoot network connectivity issues involving internal/external connections, VPN, LTE, and Wi-Fi.
 * Troubleshoot application issues related to account permissions, compatibility settings, and browser-based versus installed applications.
 * Provide remote technical support using MSRA, Remote Desktop Protocol (RDP), Microsoft Teams, and Webex.
 * Perform hardware deployment and provide end-user technical support.
 * Manage ServiceNow tickets, including ticket creation, assignment, tracking, and resolution.