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# Technical Support Specialist

- **Company:** CTC, LLC
- **Location:** Mason, OH, United States (Remote available)
- **Salary:** $38,480.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, System Software, Beta Testing, Computer Equipment, Information Technology
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=34e7ca1c7e2154c5

## About the Role

Do you have experience in Technical support?, Do you have a High school diploma or GED?, * Excellent written & oral communication skills

 * Problem resolution - Able to troubleshot computer software/hardware issues over the phone
 * Superior organizational skills with a strong attention to detail
 * Pleasant phone manners
 * Computer hardware and software knowledge
 * Strong Customer Service orientation.

EXPERIENCE:

 * Point of Sale environment/retail experience preferred
 * Direct involvement with customer service experience
 * Computer systems experience., * High School required; College experience preferred, * Troubleshooting: 1 year (Preferred)
 * Computer hardware: 1 year (Preferred)
 * Technical support: 2 years (Required)

Work Location: Hybrid remote in Mason, OH 45040

## Description

* Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications.
 * Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner., * Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center
 * Development of procedures for Support Center
 * Record all communication relating to associates: questions/problems into call tracking.
 * Proofing and testing of procedures prior to implementation.
 * Assist in training users in the operation of the supported systems
 * customers in the operation of supported systems for approved applications.
 * Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics."
 * Assists by giving correct resolutions in a clear, concise and courteous manner.
 * Interprets error messages from system software or application programs; initiates required actions.
 * Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.
 * Escalation of unresolved calls to second level support (both internal and external) and follows through to completion.
 * Quality Assurance: Assist with proofing documentation/procedures relating to supported systems.
 * Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation


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