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# Assistant Director of IT

- **Company:** THE KINGS
- **Location:** Santa Ana, CA, United States
- **Experience:** Expert
- **Salary:** $100,000 - $130,000
- **Contract:** Permanent contract
- **Skills:** Antivirus Softwares, Cyber Security, Encompass, Monitoring of Systems, Software Systems, User Environment Management, Firewalls (Computer Science), Information Technology, Network Server
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d69379d9a08ad7e5

## About the Role

* Bachelor's degree with an emphasis in computer science or related field of study; or high school diploma in addition to equivalent training and experience related to role.
 * 5+ years experience in a similar role.
 * Prior experience managing Microsoft365 tenants Required
 * Prior experience with Encompass LOS Preferred
 * Knowledge of mortgage industry operations; retail, wholesale, and correspondent workflows Strongly Preferred
 * Excellent verbal and written communication skills
 * Ability to positively project and represent the Company and IT department

## Description

We are seeking a hands-on Assistant Director of Information Technology to aid in technology operations in a fast-paced, growth-oriented, mortgage lending environment. The Assistant Director of IT supports all functions of the company's technology infrastructure and user support., * Administer, support, and maintenance of user environment including Microsoft tenant, servers, workstations, printers, telephones, switches, firewalls, software systems, applications, etc.

 * Creates, monitors, updates, escalates, and resolves help desk tickets appropriately. Maintains communication with users throughout.
 * Proactively identify and correct network issues, bandwidth bottlenecks, etc.to mitigate system outages, monitor system performance, perform root cause analysis, and present recommendations to management.
 * Consults with management and team members on the technology necessary to implement systems to support and advance the company.
 * Maintain, monitor, and ensure continuous compliance with disaster recovery plans, computer security, antivirus, firewall protections, mortgage industry regulations, etc.
 * Implement, review, and update IT policies, procedures, and network documentation to ensure continuous accuracy and document availability.
 * Work as part of the team to accomplish technology objectives within the organizations short and long-term strategies.
 * Aid in cyber security programs, risk assessments, audits, and vendor security reviews.
 * Implement, review, and updated IT policies, procedures, and network documentation to ensure continuous accuracy and documentation availability.
 * Aid in system administration, configuration, customizations, and integrations within Encompass LOS.
 * Actively seek cost effective solutions to new or ongoing technology objectives.
 * Other duties as assigned.