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# Engineer - Knowledge Mgmt, ServiceNow

- **Company:** HCL America, Inc.
- **Location:** United States
- **Salary:** $37,000.0 - $58,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Knowledge Management, Runbook, Microsoft SharePoint, Snagit, Microsoft Power Automate, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2bd43bce5de412c2

## About the Role

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit,

Must Have Skill

CA Service Desk Manager,BMC Remedy Action Request System,ServiceNow,Knowledge Management

## Description

Documentation & knowledge transfer: runbooks, work instructions, SOPs, knowledge base articles, training curriculum, process mapping, technical-to-business translation Transition & operations: managed services transition, ITSM (ServiceNow), Service Desk operations, business continuity documentation, SME engagement Tools: ServiceNow, Aternity, Microsoft 365, SharePoint, Teams, Power Automate, Forms, Snagit