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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Quality Assurance Program Lead (training/development) - Remote - **Company:** DaVita Inc. - **Location:** Brentwood, TN, United States (Remote available) - **Experience:** Expert - **Salary:** $49,920.0 - $75,920.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analysis, Knowledge Management, Operational Data Store - **Published:** October 13, 2026 - **Apply:** https://davita.wd1.myworkdayjobs.com/DKC_External/job/09596---Tennessee-Remote/Quality-Assurance-Program-Lead--training-development----Remote_R0478217 ## About the Role * Experience supporting learning and development, quality assurance, program management, operational improvement, or a related function. * Experience applying adult learning principles, particularly in evaluating learning outcomes or program effectiveness. * Experience analyzing data and communicating findings to stakeholders. * Experience coordinating projects or programs involving multiple stakeholders. * Experience developing roadmaps and moving initiatives from planning through execution. * Strong written, verbal, and facilitation skills., * Experience with quality assurance governance, evaluation criteria, or evaluator calibration. * Experience developing learning resources, job aids, or performance-support tools. * Experience using AI, automation, or other technology to improve processes and outcomes. * Experience supporting knowledge management or maintaining shared learning repositories. * Familiarity with PIE or similar performance-insight and quality platforms. * Experience working across Learning and Development, Quality, and Operations. ## Description We are seeking a dynamic Enablement Program Lead who advances learning effectiveness, quality, and business outcomes across the Insurance Management Team by connecting insights from Learning and Development, Quality, and Operations. This role supports ~350 teammates through their work by analyzing performance and learning data, strengthening quality governance, supporting evaluator consistency, improving Quality Assurance resources, and developing innovative solutions that turn insights into action. The Enablement Program Lead works closely with training and development Program Leads, operational partners, evaluators, and other stakeholders to identify improvement opportunities and implement solutions that strengthen teammate performance, program effectiveness, and operational efficiency. * Open to remote candidates, Learning Effectiveness and Continuous Improvement * Analyze assessment, quality assurance, and operational data to identify performance trends, learning needs, and improvement opportunities. * Translate data and findings into clear, actionable recommendations for learning programs, tools, resources, and operational support. * Partner with Program Leads to design and implement solutions that improve learning outcomes, teammate performance, and overall program effectiveness. * Establish and maintain a feedback loop among Learning and Development, Quality, and Operations. * Monitor the impact of implemented solutions and recommend adjustments based on results. Quality Assurance Governance and Calibration * Develop, document, and maintain quality standards, evaluation criteria, and supporting governance processes. * Coordinate and facilitate evaluator calibration activities to promote alignment, consistency, and reliable application of quality standards. * Create resources and guidance that help evaluators understand and consistently apply evaluation expectations. * Partner with stakeholders to identify opportunities to strengthen quality processes, measurement practices, and evaluator support. Quality Assurance (PIE) Enablement and Learning Resources * Develop and maintain job aids, reference materials, and support resources for evaluators and teammates using PIE. * Promote effective adoption and use of PIE through clear guidance, accessible resources, and ongoing enablement. * Gather stakeholder feedback and performance insights to continuously improve PIE tools, resources, and support materials. * Ensure PIE-related learning resources are accurate, practical, and aligned with current quality and operational needs. Learning Innovation and AI Solutions * Design, develop, and manage AI-powered PIE agents and learning support tools. * Identify opportunities to use AI, technology, and automation to improve learning effectiveness and operational efficiency. * Coordinate the development, testing, implementation, and ongoing improvement of technology-enabled learning solutions. * Partner with stakeholders to ensure tools address defined business and learning needs. * Evaluate tool effectiveness and use findings to guide future enhancements. Knowledge Management * Maintain organized, accurate, and current learning and quality resources. * Review existing resources to identify outdated, duplicate, missing, or difficult-to-access content. * Coordinate updates with subject matter experts and other content owners. * Support consistent organization and accessibility of materials so teammates and evaluators can efficiently locate trusted information. Required Competencies * Critical thinking: Connects information from multiple sources, identifies patterns, and recommends practical next steps. * Data analysis: Interprets moderately complex learning, assessment, quality, and operational data and converts findings into actionable insights. * Program and project management: Organizes cross-functional work, develops roadmaps, manages priorities, and drives initiatives through implementation. * Learning effectiveness: Applies adult learning principles and measurement practices to improve learning programs and outcomes. * Quality assurance: Understands quality standards, evaluation practices, governance, and calibration. * AI and technology fluency: Uses AI and emerging technology to improve processes, learning experiences, tools, and outcomes. * Continuous improvement: Identifies opportunities, tests solutions, evaluates impact, and adjusts approaches based on results. * Stakeholder partnership: Builds productive relationships across Learning and Development, Quality, Operations, and subject matter expert groups. * Communication: Communicates complex information clearly to diverse audiences through written materials, presentations, facilitation, and resource development. * Adaptability: Responds effectively to changing priorities, emerging business needs, and evolving technology. * Organization and attention to detail: Maintains accurate standards, documentation, resources, and project information. * WE CARE behaviors: Consistently demonstrates the organization's expected values and behaviors.