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# Test & Operational Readiness Manager

- **Company:** ITCON Services
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Bug Management, Disaster Recovery, Failover, Performance Tuning, Regression Testing, Software Deployment, Systems Integration, Test Management, Cloud Platform System, Performance Testing, Integration Tests
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=587fc8823d3fbe51

## About the Role

* 8+ years of testing, quality assurance, or operational readiness experience in large enterprise or federal environments.
 * Strong background in:
 + UAT
 + Integration testing
 + Regression testing
 + Load/stress testing
 + Performance testing
 + Defect management
 * Experience supporting highly available cloud-based platforms and contact center solutions.
 * Proven experience leading Operational Readiness Reviews (ORRs) and production deployments.
 * Federal government systems experience preferred., A senior Test Manager, QA Manager, Operational Readiness Manager, or Program Validation Lead with strong experience in large-scale cloud/contact center implementations, government stakeholder coordination, production readiness assessments, and mission-critical go-live events. This person should be highly organized, process-driven, and capable of managing testing across multiple integrated systems and vendors.

## Description

* Develop and execute the overall Test Management Plan.
 * Lead all phases of testing, including:
 + Functional
 + Integration
 + Regression
 + End-to-End (E2E)
 + Security
 + Performance
 + Load and Stress Testing
 * Coordinate Government UAT, defect tracking, and resolution.
 * Validate system components including:
 + Voice and chat channels
 + AI capabilities
 + System integrations
 + Workflows and business processes
 + Infrastructure and security controls
 * Conduct Operational Readiness Reviews (ORRs).
 * Support soft launches, production cutovers, and go-live events.
 * Test and validate:
 + Capacity and scalability
 + Failover and disaster recovery
 + Staffing models
 + Security controls
 + AI performance
 + Call/chat routing
 + Escalation processes
 * Analyze Dress Rehearsal outcomes and update production playbooks and readiness criteria.