> Markdown version of [/jobs/ext/4429975-it-administrator](https://www.wearedevelopers.com/jobs/ext/4429975-it-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Administrator - **Company:** Narrative Inc - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $80,000.0 - $85,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Bash Shell, Software as a Service, Information Systems, Identity and Access Management, Information Technology Operations, Windows PowerShell, Software Deployment, Scripting, Peripherals, Information Technology, Apple Business Manager, Casper Suite, User Accounts - **Published:** October 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1726c55a2a9c497d ## About the Role * 5+ years of experience in IT administration, systems administration, or a related technology role. * Strong Microsoft 365 and Entra ID administration skills, including identity and access management, licensing, groups, MFA, and security features. * Experience supporting macOS environments with Jamf and ABM (Apple Business Manager), including endpoint security, networking, peripherals, and SaaS applications. Windows familiarity a plus. * Proven ability to troubleshoot complex issues independently and to manage IT projects from planning through completion. * Strong sense of ownership and follow-through, with the ability to balance support requests and longer-term projects. * Clear written and verbal communication, including explaining technical concepts to non-technical staff. * Ability to travel occasionally to other Narrative offices and to work some evenings or weekends as needed. Preferred * Bachelor's degree in computer science, information systems, or a related field; equivalent professional experience will be considered. * Scripting experience (PowerShell or Bash) for automation. * Relevant certifications, such as Jamf 100/200, Microsoft MS-102 or MD-102, or Apple Certified Support Professional. ## Description The IT Administrator will provide hands-on and remote support across hardware, software, identity and access management, Microsoft 365, endpoint management, office technology, and IT operations. Beyond day-to-day issues, this role will take ownership of IT processes and systems and work closely with the Director of IT on longer-term projects, system implementations, upgrades, security initiatives, and process improvements., IT Operations & End-User Support * Serve as the escalation point for employee IT support, diagnosing and resolving hardware, software, connectivity, and access issues in person and remotely, and engaging vendors when needed. * Install, configure, and replace laptops, monitors, peripherals, and other end-user technology. * Maintain, troubleshoot, and standardize conference room and meeting technology across offices, coordinating with vendors on installations, repairs, and upgrades. * Identify recurring issues and opportunities to automate or streamline IT processes. Identity, Endpoints & Security * Administer Microsoft 365 and Entra ID, including user accounts, licensing, groups, and permissions. * Manage onboarding, offboarding, and role changes, ensuring access is granted or removed promptly and securely. * Manage Mac endpoints through Jamf and ABM, including configuration, software deployment, security policies, and lifecycle management. * Support security initiatives, including endpoint protection, MFA, access controls, and patching. Projects & Process Improvement * Partner with the Director of IT on technology standards, policies, and longer-term projects, including implementations, upgrades, migrations, and office expansions. * Independently manage assigned projects, from requirements and timelines through testing and status updates. * Research new technologies and recommend solutions based on business needs, security, usability, and cost. * Maintain technical documentation, procedures, and knowledge-base materials. * Perform other duties and special projects as assigned.