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# Senior Engineer - Product Support

- **Company:** MIRATECH Corporation
- **Location:** Tulsa, OK, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Artificial Intelligence, Microsoft Outlook, Software Documentation, Databases, Issue Tracking Systems, Microsoft Office, Microsoft PowerPoint, Salesforce.Com, Software Troubleshooting
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6cb8440e5f4257e3

## About the Role

* Bachelors degree in Mechanical, Electrical, Chemical Engineering, or a related engineering discipline.
 * 10+ years of engineering experience in product support, troubleshooting, reliability, or field applications involving industrial emissions equipment or similarly complex mechanical and electrical systems or equivalent experience
 * Advanced working knowledge of SCR, DPF, and engine aftertreatment systems is a plus
 * Demonstrated ability to troubleshoot complex technical issues independently in a fast-paced environment.
 * Sharp analytical mindset with strong root-cause analysis skills.
 * Excellent verbal and written communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
 * Strong organizational skills with the ability to manage multiple concurrent issues and priorities.
 * Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint), AI Tools, and CRM or ticketing systems (Salesforce preferred).
 * Ability to work collaboratively across departments and provide constructive technical feedback.
 * Able to travel 15-30%.

## Description

* Serve as the senior engineering resource for escalated complex mechanical, electrical, controls, and emissions-performance issues.
 * Support remote troubleshooting efforts and coordinate with Field Service and Engineering teams to determine when on-site intervention is required.
 * Support internal and customer case-related review meetings.
 * Document customer interactions, technical issues, root causes, and resolutions in the support database to ensure accurate tracking and trend analysis.
 * Lead technical root-cause investigations and s upport Quality-led 8D and corrective and preventive action (CAPA) processes.
 * Monitor and analyze case and complaint trends (e.g., issue frequency, resolution time, repeat failures) to identify opportunities for process and product improvements.
 * Identify recurring issues and collaborate with Engineering, Product, and Field Service teams to recommend corrective actions, design improvements, or procedural updates.
 * Assist in the development and maintenance of technical documentation, including knowledge base articles, troubleshooting guides, and internal reference materials.
 * Maintain current knowledge of emissions regulations, industry standards, and advancements in SCR, DPF, and aftertreatment technologies.
 * Uphold MIRATECH safety, quality, and documentation standards in all support activities.