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# Senior Software Engineer-Microsoft Dynamics OR Power Platform

- **Company:** HRB Digital LLC.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $101,200.0 - $161,900.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), .NET Framework, Application Programming Interfaces (APIs), Agile Methodology, Microsoft Azure, C Sharp (Programming Language), System Configuration, JSON, Microsoft Dynamics, Scrum Methodology, Queue Management Systems, Microsoft Copilot, TypeScript, Microsoft Power Automate, Power Platform Integration, Restful APIs
- **Published:** October 16, 2026
- **Apply:** https://www.dice.com/job-detail/41a2b67e-c09c-4209-8af6-8e9fd67236fa

## About the Role

* Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

 * 5 years minimum related work experience
 * 3+ years implementing Microsoft Dynamics or Power Platform solutions.

Skills:

 * Experience with:

 * Power Platform
 * Power Automate
 * C#
 * .Net
 * Rest APIs
 * JavaScript/TypeScript
 * JSON

Experience supporting production business-critical applications

Experience troubleshooting application defects and production incidents., * Dynamics Customer Service or Dynamics Contact Center experience.

 * AI-Assisted Development Tools
 * IVA & IVR experience

## Description

The Sr. Software Engineer serves as a technical leader responsible for designing, developing, configuring, and supporting enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies.

 * Designing an IVA conversation flow for customer self-service.
 * Configuring new IVR routing logic and call-handling capabilities.
 * Building Power Automate workflows supporting case management processes.
 * Creating Dataverse extensions, plugins, and custom APIs.
 * Configuring Dynamics 365 Contact Center routing and queue management.
 * Developing integrations with enterprise systems through Azure services.
 * Designing Copilot experiences and prompt orchestration strategies.
 * Reviewing pull requests and mentoring engineering team members.
 * Create technical specifications, solution diagrams, and integration designs.
 * Participating in Agile ceremonies including sprint planning and backlog refinement.
 * Supporting production incidents and troubleshooting platform issues.
 * Collaborating with business partners to gather requirements and define solutions.
 * Analyzing contact center performance metrics and identifying optimization opportunities.
 * Working with architects to improve scalability, security, and maintainability.