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# Systems Specialist II

- **Company:** PROVEN Inc.
- **Location:** Tinley Park, IL, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Backup Devices, Business Software, Business Systems, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Windows PowerShell, Runbook, Software Deployment, Virtualization Technology, Wi-Fi Technology, Scripting, ServiceNow IT Service Management, Microsoft InTune, Deployment Automation, Fortinet, Cisco
- **Published:** October 16, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=559e09d2dc2ab1d3

## About the Role

* At least four years of relevant IT support or systems administration experience, including hands-on work with server infrastructure, and at least two years of practical network troubleshooting.
 * Experience administering Windows endpoints, Active Directory or Entra ID, and Microsoft 365 in a business environment.
 * The ability to isolate a problem, test a fix, communicate status, and document the outcome without losing ownership of the request.
 * Good judgment around access, security, change control, backups, and when to escalate.
 * Strong written and verbal communication and a service mindset with employees at every level of the company.

Helpful experience: Intune and Autopilot; virtualization and backup platforms; endpoint detection and response; Fortinet or Ruckus networking; PowerShell or other scripting; access-control systems; and IT service-management tools. Relevant Microsoft, CompTIA, Cisco, or vendor certifications are welcome. Equivalent hands-on experience is valued.

## Description

You will work with colleagues in infrastructure, security, automation, and business applications. The right person enjoys solving the immediate problem and improving the process or documentation, so it is less likely to happen again.

What you will do

 * Own support tickets from investigation through resolution, including prioritization, timely updates, accurate work notes, and a clear handoff when another team or vendor is needed.
 * Administer employee accounts and access across Active Directory, Entra ID, Microsoft 365, and other business systems. Support onboarding, role changes, and offboarding with appropriate approvals and license cleanup.
 * Troubleshoot Microsoft 365, email, collaboration tools, line-of-business applications, workstations, printers, and mobile devices.
 * Support endpoint deployment and management, including device enrollment, application delivery, patching, and tools such as Intune and Autopilot.
 * Maintain servers and core applications; review monitoring alerts, investigate recurring failures, and verify that backup jobs and recovery tests complete as expected.
 * Troubleshoot common network issues involving DNS, DHCP, Wi-Fi, VPN, switching, and site connectivity. Work with senior engineers and vendors on more complex changes.
 * Triage security events such as suspicious email, endpoint detections, and access issues; contain or escalate them according to team procedures.
 * Support technology at company offices, including meeting-room equipment, copier and scan workflows, and physical-access systems when assigned.
 * Write useful knowledge articles and runbooks, and coach less-experienced teammates through issues you have resolv, This role participates in scheduled support coverage and may require occasional after-hours or weekend work for incidents and planned changes. Travel to other Proven IT locations may be needed.