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# IT Operations Manager - ITSM

- **Company:** Terumo BCT
- **Location:** Lakewood, CO, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $127,000.0 - $158,700.0
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Configuration Management Databases, Configuration Management, Data Governance, Monitoring of Systems, IT Management, Information Technology Operations, Systems Integration, Google Cloud, Cloud Platform System, ServiceNow IT Service Management, Information Technology, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://diversityjobs.com/career/18630625/It-Operations-Manager-Itsm-Colorado-Lakewood

## About the Role

Bachelor's degree in Computer Science or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

ITIL Foundation or higher certification.

Experience

 * 7+ years of IT experience in enterprise infrastructure and cloud environments (AWS, Azure, GCP)
 * 3-5+ years working with CMDB, Configuration Management, ITSM, ITOM, or Service Asset & Configuration Management.
 * Experience administering or governing CMDBs.
 * Experience within a multinational enterprise environment.
 * Experience with Configuration Management governance and operational processes.
 * Preferred experience in ServiceNow modules: CMDB, CSDM, Service Mapping, Event Management, Discovery.

Skills

 * Deep understanding of networking, operating systems, and modern infrastructure concepts
 * ServiceNow CMDB
 * ServiceNow Discovery
 * ServiceNow Service Mapping
 * Common Service Data Model (CSDM)
 * ITIL Service Asset & Configuration Management
 * Infrastructure and Cloud Technologies
 * ITSM and ITOM Processes
 * Data Governance and Data Quality Management

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

Certificates, Licenses, Registrations

ITIL Foundation or higher certification.

ServiceNow certifications such as Certified System Administrator, Certified Implementation Specialist (ITSM/ITOM/CSM) preferred

PHYSICAL REQUIREMENTS (for US only)

Typical Office Environment requirements include: reading, speaking, hearing, close vision, traverse, bending, sitting, and occasional lifting up to 20 pounds.

## Description

Under the general guidance of the Enterprise IT Service Management CoE Lead, the IT Operations Management (ITOM) Managerrole is a technical leadership position focused on driving the operational maturity, governance, and performance of ServiceNow's ITOM modules - includingDiscovery, CMDB, Service Mapping, Event Management, and the Common Service Data Model (CSDM)

Key to the role is ensuring the trustworthiness of the CMDB as a foundational enterprise dataset, enabling impact analysis, service visibility, operational reporting, ITOM outcomes, and audit readiness., * Lead and mature ITOM capabilities: Guide teams beyond initial implementation into sustained operational excellence, expanding discovery coverage, improving CMDB data quality, enabling automation, and reducing operational labor.

 * Integration & automation: Develop and maintain integrations with external systems (e.g., monitoring tools, CMDB feeders) and automate workflows to improve efficiency.
 * Collaboration: Work with infrastructure, cloud, security, and application teams to ensure reliable discovery, strong CMDB governance, and actionable service visibility.
 * Governance & standards: Enforce CI class modeling, data governance, and alignment with security, risk, and enterprise standards.
 * CMDB Ownership: Hands-on ownership of global the global CMDB, including defining standards and naming conventions, monitoring, reporting, and remediation.
 * Mentorship: Manager over the ServiceNow Discovery Lead position