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# IT Helpdesk Technician I

- **Company:** OMNIA HEALTHCARE GROUP LLC
- **Location:** Lincolnwood, IL, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $65,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Information Technology Operations, Microsoft Office, Networking Basics, Microsoft SharePoint, Windows Desktop, Office365, Microsoft Onedrive, Computer Equipment, Information Technology, Workday
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b75bfb52f9a643fc

## About the Role

* Foundational knowledge of Windows operating systems, computer hardware, printers, and basic networking.
 * Familiarity with Microsoft 365 applications and related technologies.
 * Strong communication, customer service, organizational, and problem-solving skills.
 * Ability to explain technical information clearly and guide users through troubleshooting steps patiently.
 * Professional demeanor and discretion when supporting executives and employees at all levels.
 * Ability to manage competing priorities, identify issues requiring escalation, and collaborate effectively with the service desk team.

IT Support Specialist Education and Experience:

 * Associate degree or higher in Information Technology, Computer Science, or a related field.
 * 0-3 years of experience in IT support, technical troubleshooting, or a related field. Entry-level candidates with relevant coursework, internships, or hands-on technical experience are encouraged to apply.
 * Experience or familiarity with Windows, Microsoft 365, computer hardware, and basic networking.
 * Physical Requirements:
 * Ability to work on-site at the Lincolnwood, Illinois headquarters.
 * Ability to sit, stand, walk, and perform routine computer-related tasks throughout the workday.
 * Ability to occasionally bend, reach, and move computer equipment and peripherals.
 * Ability to operate standard office equipment, including computers and printers.
 * Reliable transportation to the Lincolnwood headquarters and supported facilities when occasional travel is required.

## Description

* Provide technical support and troubleshooting assistance for computer hardware, software, printers, and basic network connectivity.
 * Assist employees with Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office.
 * Guide employees through troubleshooting steps and provide clear, timely resolutions to technical issues.
 * Collaborate with the service desk team to address technical concerns and escalate complex issues when necessary.
 * Provide professional and attentive technical support to executives and employees across the organization.
 * Prioritize multiple technical support requests and maintain confidentiality when handling sensitive information.
 * Travel to supported facilities occasionally based on organizational needs.
 * Perform other related duties as assigned.