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# Quality Virtual Support II

- **Company:** CALIBER, LLC
- **Location:** Lewisville, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Outlook, Microsoft Software
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf427bae9c62d20c

## About the Role

* Experienced industry professional to include 5+ years in the following role(s)
 + Repair Facility - Collision estimator, service advisor
 + Carrier - Auto physical damage appraiser
 * 5+ years of experience in collision repair, with strong knowledge of repair processes and industry standards
 * I-CAR Platinum Certified Estimator and/or Auto Physical Damage Appraiser
 * Advanced knowledge of CCC/Mitchell estimating systems and "P-Page" logic.
 * Intermediate knowledge of Microsoft products (Excel, Outlook, and Teams)
 * Proven ability to lead, mentor, and adapt to changing team needs.
 * Strong verbal and written communication skills, with the ability to provide clear constructive feedback.
 * Personable, approachable, and focused on delivering "World Class" teammate support.
 * Ability to establish trust and rapport with team members and leadership.
 * Strong organizational skills and ability to work independently.
 * Efficient in tracking and reporting performance data for continuous improvement.
 * Ability to manage multiple tasks in a fast-paced environment., * High school diploma or GED
 * Minimum 5 years related experience
 * Must be able to understand the needs of the carrier and the customer.
 * Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
 * Detailed knowledge of CCC/Mitchell estimating & "P-Page" logic
 * Excellent verbal & written communication skills
 * Must be at least 18 years of age
 * Multi-tasking; adapts easily to fast-paced environment
 * Personable, friendly demeanor with "World Class" customer service approach to internal and external customers
 * Must be able to sit for long periods of time

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.