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# Technical Infrastructure Lead

- **Company:** ITCON Services
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Computing, Data as a Services, Disaster Recovery, Failover, Fault Tolerance, Monitoring of Systems, Interoperability, Network Connections, Software Vulnerability Management, Google Cloud, Enterprise Software Applications, Load Balancing, Cloud Platform System, Autoscaling, Information Technology, Api Management
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0d4fe25070962afc

## About the Role

The ideal candidate is a hands-on technical leader with extensive experience in cloud infrastructure, enterprise networking, telecommunications, contact-center technologies, and disaster recovery within high-availability environments., * Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.

 * Minimum of 10 years of experience in cloud, network, telecommunications, or infrastructure engineering roles.
 * Strong experience designing and managing enterprise-scale cloud infrastructure environments.
 * Experience supporting enterprise telephony and contact-center infrastructure platforms.
 * Demonstrated expertise in high-availability architectures, auto-scaling, load balancing, and fault-tolerant systems.
 * Experience with infrastructure monitoring, observability, incident management, and operational support.
 * Strong understanding of disaster recovery, business continuity, and resiliency best practices.
 * Experience supporting mission-critical production environments with stringent uptime requirements.
 * Excellent leadership, communication, and stakeholder management skills., * Experience supporting federal government programs and environments.
 * Knowledge of FedRAMP-compliant cloud environments and security requirements.
 * Experience with CCaaS platforms and enterprise contact-center technologies.
 * Experience supporting AI-enabled customer service solutions and complex API integrations.
 * Cloud certifications such as AWS Certified Solutions Architect, Microsoft Azure Solutions Architect Expert, or Google Cloud Professional Cloud Architect.
 * Security certifications such as CISSP, Security+, or equivalent., The successful candidate will combine deep technical expertise with strong leadership capabilities to ensure the reliability, security, scalability, and resilience of a mission-critical customer engagement platform. They must be capable of leading infrastructure strategy while remaining hands-on in the design, implementation, and support of enterprise cloud and telecommunications environments.

## Description

* Lead the design, implementation, and operation of scalable cloud, network, telecommunications, and platform infrastructure.
 * Architect and maintain highly available, resilient, and secure infrastructure environments.
 * Support development, test, staging, and production environments throughout the system lifecycle.
 * Ensure infrastructure solutions align with business, operational, and security requirements., * Support Contact Center as a Service (CCaaS) platforms and associated technologies.
 * Design and manage integrations between contact-center platforms, AI solutions, APIs, enterprise systems, and data services.
 * Collaborate with technical and business stakeholders to ensure seamless interoperability across environments.

Capacity Planning & Performance Management

 * Develop and maintain capacity planning strategies to support substantial contact-volume spikes and peak operational demands.
 * Monitor and optimize infrastructure performance, scalability, and resource utilization.
 * Establish and maintain performance baselines, forecasting models, and growth plans.

Operations & Service Reliability

 * Manage network connectivity, telecommunications providers, carriers, and infrastructure services.
 * Implement observability, monitoring, alerting, incident response, and root-cause analysis processes.
 * Drive operational excellence through proactive system health monitoring and continuous improvement initiatives.
 * Provide technical leadership during critical incidents and service disruptions.

Security & Compliance

 * Support cybersecurity initiatives, vulnerability management programs, and infrastructure security controls.
 * Ensure compliance with applicable federal security, cloud, and operational standards.
 * Coordinate infrastructure remediation efforts and security enhancements., * Lead disaster recovery, failover, business continuity, and resiliency planning activities.
 * Design and execute infrastructure testing, including performance, load, failover, and recovery exercises.
 * Ensure recovery objectives are met and documented procedures remain current and effective.