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# Systems Administrator

- **Company:** Helion Technologies Inc
- **Location:** Tampa, FL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $58,240 - $70,720
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, Data Stores, Dynamic Host Configuration Protocol, Domain Name System (DNS), Email Filtering, Microsoft Exchange Server, Web Browsers, Hyper-V, Virtual Private Networks (VPN), Paessler Router Traffic Grapher, Performance Tuning, Windows PowerShell, Transport Layer Security, Office365, Network Server, Cisco, User Accounts, Vmware
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=354c2d6034f5f299

## About the Role

* O365: 4 years (Preferred)
 * AD/Entra Admin: 4 years (Preferred)

## Description

Helion is actively recruiting for a new Systems Administrator. The Systems Administrators are focused on supporting some of the most technically challenging issues in the service desk.

Primary Responsibility: To use advanced technical knowledge to resolve highly complex Desktop and Server level issues. Identifying and resolving chronic issues in the service desk through the problem management process.

Other Responsibilities:

 * Assisting outsourced field personnel in resolving any PC, Printer or Connectivity type of issues while they are at client site
 * Proactive tasks such as monitoring/troubleshooting alerts in PRTG, and disk failures.
 * Assisting the Project Management and Account Management teams in gathering audit information from AD/Exchange
 * Saturday On Call
 * Accountable for working on the Saturday Coordinator on call rotation with all techs in Tier 2
 * Accountable for managing phone calls and tickets including dispatching and prioritization for all Desktop techs.
 * Overflow for emergency issues on Saturday
 * Accountable for being available for urgent escalated Desktop issues
 * Provide technical guidance to the lower-tiered Desktop techs.

Skills and Qualifications

Maintain and troubleshoot the following technologies:

 * Active Directory
 * Topology
 * Replication
 * Auditing
 * DNS
 * Internal DNS zones/records
 * external DNS zones/records
 * root hints
 * DNS forwarders
 * DHCP
 * Managing scopes and exclusions
 * configure IP helper
 * Creating, modifying, and troubleshooting DFS and UNC file shares
 * Group Policy
 * Implementing and troubleshooting Folder Redirection/OneDrive
 * Advanced troubleshooting of group policies
 * Migrating GPO from another server
 * Installing managing and configuring printers on servers and through cloud print management
 * Microsoft Exchange/Microsoft 365
 * Managing mailboxes and groups
 * Managing and troubleshooting internal and external mail flow
 * Manage and troubleshoot Barracuda email spam filter
 * Install and configure SSL cert
 * Manage send and receive connectors
 * Exchange reporting through PowerShell and 365 GUI
 * Manage public folders
 * Troubleshoot virtual directories
 * Cisco and Meraki Networking
 * Interpret Network maps and monitors in PRTG
 * Troubleshoot performance issues
 * Troubleshoot a device outage
 * VMware/Hyper-V
 * Manage and configure datastore space
 * Manage and configure virtual guests
 * Manage PC's, Servers including the use of automation through our RMM tool Kaseya
 * Managing and troubleshoot DNS based web filtering solution
 * General Desktop troubleshooting and support
 * Dealer Management Systems: creating and terminating user accounts, setting department printers, installing Reynolds & Reynolds and CDK, modifying and configuring permissions
 * Web Browsers: Software installation, resetting settings, setting compatibility views, configuring advanced settings
 * VPN: Installation and setup of Meraki VPN and AnyConnect
 * CRM: creating and terminating user accounts, configuring mail and modifying permissions
 * Body Shop Software: Installing CCC one, configuring export/import settings, setting up Rome + RomeScan, configuring Insurance integration

Certifications:

 * CCENT
 * CompTIA Network+