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# Tier 1 Help Desk Technician (Hawaii Standard Time Shift)

- **Company:** Darkhorse Tech
- **Location:** United States (Remote available)
- **Salary:** $40,000.0 - $45,000.0
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Dentrix
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0d14bc600717b6f1

## About the Role

* At least 1 year of technical support experience
 * At least 1 year of customer service experience
 * Strong written communication. In this role your documentation is the handoff.
 * Calm, clear phone presence with people who are stressed and not technical
 * Genuine comfort working independently. For a good part of your shift, you are the one on
 * Reliability. Our clients are counting on the shift being covered

Nice to Have

 * MSP or multi-client support experience
 * Dental or healthcare IT background, especially Open Dental
 * ConnectWise or similar PSA experience
 * CompTIA A+ or equivalent

Requirements

 * Ability to reliably work 8:00 AM to 5:00 PM Hawaii Standard Time (2:00 PM to 11:00pm Eastern Time), Monday through Friday
 * Quiet, private home work space suitable for calls involving patient information
 * Reliable high-speed internet, wired preferred
 * High school diploma or equivalent. IT degree or equivalent hands-on experience preferred