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# Implementation Specialist

- **Company:** MITC INC
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Salary:** $50,000.0 - $75,000.0
- **Contract:** Temporary contract
- **Skills:** Customer Data Management, Microsoft Office
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a17a5262ccd9650d

## About the Role

* You value building relationships. You enjoy getting to know customers, understanding their needs, and becoming someone they can rely on for practical guidance.
 * You're curious and analytical. You enjoy exploring data, spotting patterns, and turning what you find into useful recommendations that help customers improve how they work.
 * You're a clear and confident communicator who can explain software features and best practices in a way that is easy to understand and put into action.
 * You pay attention to the details and follow through. You stay organized while balancing customer conversations, data reviews, and follow-up tasks.
 * You're proactive and comfortable in a fast-paced, customer-facing environment. You adapt to changing priorities and take a thoughtful approach to solving problems., * Strong analytical and problem-solving skills, with an interest in using data to understand customer needs and identify improvements
 * Excellent written and verbal communication and interpersonal skills
 * Ability to build and maintain strong customer relationships and work collaboratively with internal teams
 * A proactive, customer-focused mindset and comfort working in a fast-paced, customer-facing environment
 * Strong attention to detail, organization, and follow-through, with the ability to manage multiple priorities
 * Proficiency with standard business tools, such as Microsoft Office, and a willingness to learn MITC software
 * Bachelor's degree

Experience: Entry-level candidates are encouraged to apply.

We believe great Implementation Specialists come from a variety of backgrounds. Whether you're early in your career or moving into a customer-focused software role, we're looking for individuals who are curious, and eager to learn. We encourage you to apply-even if you don't meet every single requirement listed.

At MITC, we value curiosity, communication, and problem-solving just as much as prior experience.

## Description

As an Implementation Specialist at MITC, you'll work closely with existing customers to help them use their MITC software effectively. You'll provide guidance on best practices and analyze customer data to identify opportunities for improvement, supporting long-term customer success and retention.

Part of your day will be spent on customer video calls, typically with 3-4 meetings per day via Microsoft Teams. During these meetings, you'll review how customers are using MITC, walk through best practices, discuss findings from their data, and agree on next steps. Between meetings, you'll prepare for upcoming calls, review customer data, document recommendations, and coordinate follow-up with customers and internal teams.

 * Partner with customers to understand their day-to-day operations and help them get the most out of their existing MITC software.
 * Provide practical guidance on best practices and effective use of software features to meet customer needs.
 * Analyze customer data to identify patterns, opportunities, and areas for improvement, then explain your findings in clear, actionable terms.
 * Collaborate with internal teams to address customer needs and coordinate the right support or follow-up.
 * Lead 3-4 customer video meetings on a typical day, providing clear guidance, answering questions, and keeping discussions focused on each customer's needs.
 * Keep clear records of customer discussions, recommendations, and next steps, and follow through to support long-term success and retention.
 * Travel onsite to meet with customers in their offices roughly 2-4 times per year. While the travel required is light, we find that meeting customers in person is a great learning experience., This role may require occasional travel-typically 2 to 4 times per year-for activities such as:
 * Customer on-site meetings to review software use, discuss best practices, or provide implementation guidance
 * Team offsite collaboration or training sessions
 * Industry events or conferences (as applicable)

All travel is planned in advance and fully covered by MITC. We aim to keep travel reasonable and purposeful, with plenty of notice given. Trips are usually 1-2 days in length and can be anywhere in the USA.