> Markdown version of [/jobs/ext/4433266-system-administrator-ii-international](https://www.wearedevelopers.com/jobs/ext/4433266-system-administrator-ii-international). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # System Administrator II (International) - **Company:** CrowdStrike - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $22,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Computer Vision, User Authentication, Microsoft Azure, Business Software, Cloud Computing, CompTIA Network+, CompTIA Security+, Cyber Security, Hyper-V, Issue Tracking Systems, Sage ERP, Microsoft Office, Network Architecture, QuickBooks (Software), Azure Active Directory, Virtualization Technology, Backup and Restore, Reinforcement Learning, Large Language Models, Prompt Engineering, Software Security, Break Fix, Firewalls (Computer Science), Information Technology, Vmware - **Published:** October 16, 2026 - **Apply:** https://www.builtincolorado.com/job/system-administrator-ii-international/11708870?handler=ApplyRedirect ## About the Role * Experience with Windows and Mac OS troubleshooting. * Experience with Server 2016 through 2025. * Experience with VMWare and Hyper V Virtualization. * Experience supporting Azure. * Proficient in Microsoft Entra Admin Center. * Minimum of five years experience in IT Support or a similar role. * Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. * Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. * Experience with Managed Service Providers (MSPs) is highly desirable. * Active Server Certifications are preferred., * A home office set up that meets the following: * Computer: A working computer with a minimum of 8GB RAM and one of the following: * Windows 11 with an Intel i5 or i7 (8th generation or newer), or * AMD Ryzen 5 or 7 (2000 series or newer), or * macOS 12 or newer. Internet: Stable internet connection with at least 25 Mbps download and upload speeds. Audio Equipment: A quality headset with a noise-cancellation feature for meetings. Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. Webcam: An HD webcam for video calls. 2nd Monitor UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop) A very strong cultural fit the ITS way (Our core values will be discussed during the interview) Excellent command of the English language both spoken and written Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday) Able to pass our online behavior and cognitive assessments. Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer. Able to provide NBI Clearance (for PH applicants). ## Description Provides remote IT support for workstations, servers, printers, business applications, Microsoft 365, Azure, virtualization, and networking. Troubleshoots Windows and macOS issues, supports clients with little assistance, and serves as an escalation point for technicians. Participates in after-hours and weekend on-call rotations while meeting ticket quality, utilization, customer satisfaction, and resolution KPIs., Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service., This role is expected to be able to resolve the following technical issues with little or no assistance: * Workstation operating system issues of any kind. * Printer issues of any kind. * Standard business application (Office, etc.) issues of any kind. * Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. * M365 administration issues of any kind. * Server issues of any kind. * Basic and intermediate networking issues. * Escalation point for technicians. Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations., * CSAT: Scores filled out by clients using the rating system in tickets. * Quality Score: Assessments performed by the training and quality team. * Utilization: Hours entered into tickets in the ticketing system. * Hours / Ticket: Average number of hours entered per service ticket. * First-touch closed: Tickets completed with one time entry., Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels. * ITS does not request payment or financial information at any stage of the hiring process. * Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer. * We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts. * If you receive suspicious messages or requests, do not engage. Report them to [email protected]. * All verified job openings are posted here: https://www.itsasap.com/job-openings, Leads product marketing strategy for CrowdStrike's cloud risk and developer security portfolio. Owns positioning, launches, messaging, analyst engagement, field readiness, technical content, competitive strategy, thought leadership, and adoption. Partners with Product and CTO leaders to shape roadmap and market direction, creates technical proof for cloud and application security audiences, and uses customer, pipeline, usage, and competitive insights to improve business outcomes. Top Skills: Ai TechnologiesAspmAWSCi/CdCiemCloud Vulnerability ManagementCnappContainer SecurityCspmExposure ManagementGCPImage SecurityInfrastructure As CodeKspmKubernetesAzureSoftware Composition Analysis, CrowdStrike