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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HelpDesk Technician III - **Company:** Physics World Jobs Partner Network - **Location:** Bothell, WA, United States - **Experience:** Experienced - **Salary:** $58,240.0 - $87,360.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Confluence, JIRA, Collaborative Software, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), IT Management, Instant Messaging Technology, Networking Basics, SAS (Software), TCP/IP, User Environment Management, Virtualization Technology, Cloud Platform System, Computer Equipment, Information Technology, Slack, Vmware - **Published:** October 6, 2026 - **Apply:** https://www.physicsworldjobs.com/external-redirect-registration?JobId=33571&LinkSource=JobDetails ## About the Role In this role, you will be responsible for receiving, prioritizing, documenting, and actively resolving end-user support. In addition, maintain industry-standard IT hardware, software, network, and mobile technology. The successful candidate will be self-motivated and driven, display excellent interpersonal skills and strong attention to detail, and thrive in a fast-paced, challenging environment., * Bachelor's degree in IT or equivalent experience in end-user service desk support. * 3+ years of IT experience in a similar role, working with ITSM tools (Jira). * An understanding of IDP and MDM concepts and application of these technologies in a modern IT environment. * Working with different manufacturers for warranty repair work (Dell, Boxx, Apple). * Extensive experience supporting current hardware, software, and technologies. * Experience supporting SAS applications and collaboration tools (Jira, Confluence, Slack, Zoom). * Proven ability to work in a collaborative, team-oriented environment. * Exceptional interpersonal skills include rapport building, active listening, and questioning., * Understanding of SSH/RDP OS protocols and its use-cases * Strong written and verbal communication skills. * Strong experience in Linux, Windows and MacOS environments. * Proficient in Google Workplace application support. * Knowledge of endpoint security solutions like CrowdStrike. * Familiarity with virtualization and cloud environments is essential (Parallels and VMware). * A solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) is required. * Excellent analytical and problem-solving skills with the ability to conduct research and root cause analysis. * Independent worker with strong motivation who can thrive in a team environment. * Ability to communicate effectively with both technical and non-technical audiences. * Strong organizational skills in a fast-paced environment. * Commitment to compliance and confidentiality. ## Description We are looking for HelpDesk Technician III. As a HelpDesk Technician III, you'll be part of a cross-functional team whose mission is to lead IonQ on its journey to build the world's best quantum computers to solve the world's most complex problems., * Provide comprehensive IT support to over 1100 global users. * Perform one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions. * Configure and deploy end-user desktop hardware, software, and peripherals. * Setup audio visual equipment for onsite meetings and earnings calls using Zoom. * Maintain, support and troubleshoot Neat Audio Visual equipment in offices. * Provide support to C-Level executives within Bothell and College Park Offices. * Train and continually support Tier I and II HelpDesk technicians. * Handle escalated complex or time-sensitive issues. * Provide hardware and application orientation and training sessions for new and existing IonQ employees when needed. * Provide comprehensive support for the user environment, including mobile device management, printing services, asset tracking, and daily workflow optimization. * Exhibit exceptional customer service and communication skills. Provide professional, empathetic assistance to address complex inquiries and ensure customer satisfaction. * Utilize advanced problem-solving and analytical abilities to make informed decisions for resolving complex technical issues and improving help desk operations. * Develop and maintain comprehensive technical documentation and processes for the team. * Maintain extensive knowledge of IT hardware and applications to provide comprehensive support and troubleshooting across diverse technologies. * Support Tier IV staff and IT Leadership as required. * Demonstrate high proficiency in incident, service, and change management. * Support Escalations & Documentation: Participate in an on-call rotation for critical application and network issues and guide the team in resolving Escalated Tier 1/2 helpdesk issues. Maintain immaculate IT Helpdesk documentation. * Establish and maintain robust documentation ensuring high-quality support for our customer base. * Standardize the capture of root-cause solutions, translating resolved issues into accessible, global knowledge-base articles for cross-functional teams.