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# IT Help Desk Coordinator

- **Company:** Edu-Tech Academic Solutions
- **Location:** Exton, PA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Wireless LAN, Apple Mac Systems, Chrome OS, Cloud Computing, System Configuration, Local Area Networks, Windows Servers, Network Administration, Student Information Systems, Software Engineering, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Backup and Restore, Wi-Fi Technology, Computer Network Technologies, Web Filtering, Information Technology, Gsuite, Server Operating Systems & Platforms, User Accounts
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf72995b0ad62b13

## About the Role

* Education: Bachelor's degree in IT, Computer Science, or a related field; equivalent professional experience and certifications also considered.
 * Experience: 3-5 years of technical support experience, preferably in a K-12 educational environment.
*

 + 2+ years of experience in network administration or systems management.
 * Technical Proficiency: Expertise in ChromeOS, Windows, and macOS.
*

 + Knowledge of network technologies (TCP/IP, VLANs, Wi-Fi) and cloud suites (Google Workspace/M365).
 + Google Workspace Administrator certification preferred.
 * Soft Skills: Excellent communication skills with the patience to assist users of all skill levels.

Physical Requirements

 * Ability to sit, stand, and walk throughout the school campus for extended periods.
 * Must be able to lift and move equipment up to 40 pounds.
 * Ability to crawl, kneel, and climb ladders to install or repair cabling and equipment.

## Description

Edu-Tech Academic Solutions is seeking a proactive, hands-on IT Help Desk Coordinator for a partner PK-8 independent school. This role serves as the primary point of contact for all technology-related issues, ensuring the school's infrastructure runs stably and securely while providing exceptional support to students, faculty, and staff. The ideal candidate balances daily technical troubleshooting with long-term strategic planning to support the school's educational mission., Technical Support and Help Desk Operations

 * Tier 12 Support: Diagnose and resolve hardware (laptops, Chromebooks, iPads, printers) and software issues for all end-users in a timely manner.
 * ClassroomA/V Technology: Manage and troubleshoot classroom interactive displays, projectors, event space sound systems, and video conferencing equipment.
 * Ticket Management: Prioritize and document all support requests, system configurations, and troubleshooting steps via the Help Desk ticketing system.

SystemsNetwork Administration

 * Infrastructure Maintenance: Assist in monitoring and maintaining the school's network (LAN, WLAN, and security) and server environments, including Windows Server and virtualization.
 * Account Management: Administer user accounts and permissions across Google Workspace, Microsoft 365, and Student Information Systems (SIS).
 * CybersecurityData: Implement security protocols (antivirus, content filtering) and ensure regular data backups and FERPA compliance.

Asset ManagementLeadership

 * LifecycleInventory: Maintain an accurate inventory of all technology assets, software licenses, and warranties through MDM solutions.
 * Procurement: Research and recommend cost-effective hardware and software purchases that align with the school's technology plan.
 * Strategic Planning: Participate in developing the school's long-range technology plan and create clear user guides/training materials.