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# Sr. Technical Systems Analyst

- **Company:** CFP BD OF STANDARD CTR FOR FINANCIAL PLANNING
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Salary:** $125,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Configuration Access Protocols, Application Integration Architecture, User Authentication, Unit Testing, Business Software, Business Systems, Software as a Service, Information Systems, Databases, System Configuration, Data Validation, Database Development, Database Queries, Microsoft SQL Server, Release Management, Salesforce.Com, Single Sign-On, SQL Stored Procedures, SQL Databases, Data Streaming, System Testing, Systems Integration, Strategies of Testing, Web Services, Scripting, Zapier, Integration Tests, Information Technology, Api Management
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0d3313ebc6e8472d

## About the Role

* BA/BS required. Major in Information Technology, Computer Science, Information Systems, mathematics, statistics, accounting, or other degree emphasizing business analysis, technology or quantitative problem-solving preferred
 * 7+ years' experience with Microsoft SQL Server writing SQL queries, stored procedures, and other scripts for analysis, reporting, troubleshooting and data validation
 * Experience supporting or troubleshooting APIs, or other integration technologies, e.g., iPaaS (Workato preferred)
 * Experience with Association Management System (AMS) (NetForum preferred) and/or Customer Relationship Management (CRM) (Salesforce preferred)
 * Familiarity with application integrations, enterprise architecture concepts, and data flows across interconnected business systems.
 * Excellent critical thinking, with a proactive approach to identifying issues and presenting solutions and options
 * Ability to manage multiple priorities, adapt to changing business needs and meet deadlines in a fast-paced environment
 * Ability to work independently and collaboratively with cross-functional teams
 * Excellent interpersonal and communication skills (both verbal and written)
 * Must be available for system maintenance, system outages or emergencies outside of business hours

## Description

* Provides day-to-day support for business applications, including investigation, troubleshooting, resolution, and escalation of application support tickets and production issues.
 * Analyzes, troubleshoots, and resolves advanced application, integration, authentication, and data issues across multiple platforms, vendors, and environments.
 * Supports, maintains, and troubleshoots integrations between primary AMS platform (NetForum) and other internal and external systems utilizing Workato iPaaS, APIs, web services, and other modern integration technologies and protocols.
 * Develops and maintains SQL queries, database scripts, stored procedures, reports, and other technical solutions to support project deliverables and other operational, analytical, and troubleshooting needs.
 * Supports and troubleshoots authentication solutions using Auth0 Single Sign-On (SSO).
 * Proactively identifies opportunities for system and process improvement, and recommends technical solutions to enhance the reliability, efficiency, and scalability of business-critical systems.
 * Partners with business users to understand requirements, identify root causes of issues, and recommend technical solutions and process improvements.
 * Collaborates with internal teams and third-party vendors to investigate incidents and software bugs, coordinate issue resolution, and recommend system enhancements.
 * Assists with the development of test plans, test cases, and testing strategies for enhancements, upgrades, and integrations.
 * Supports unit testing, system testing, integration testing, and User Acceptance Testing (UAT) activities for NetForum and related business applications, across multiple projects.
 * Validates system enhancements and defect fixes to ensure solutions meet business requirements and do not negatively impact existing functionality.
 * Supports application configuration, deployment, release management, and post-production validation activities for AMS.
 * Maintains technical documentation including system configurations, integration specifications, support procedures, data mappings, and troubleshooting guides.
 * Provides technical guidance and support to business users regarding application functionality, reporting, data issues, and system capabilities.
 * Supports change management processes and ensures adherence to organizational standards, security requirements, and best practices.
 * Performs configuration of AMS and assists staff in changes to and testing of AMS configuration.