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# Desktop Support Technician

- **Company:** Noblesoft Technologies
- **Location:** Waltham, MA, United States
- **Salary:** $45,760.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Maintenance, Computer Networks, Microsoft Management Console, Linux, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Windows Servers, Software Troubleshooting, Computer Equipment, Information Technology, User Accounts
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a0835f6ea0efd6e9

## About the Role

* Demonstrated IT support, desktop support, help desk, or technical troubleshooting support experience.
 * Technical proficiency with Windows support, operating systems, Microsoft Office, computer hardware, and common software troubleshooting.
 * Familiarity with Active Directory, system administration, Windows Server administration, computer networking, VPN, and LAN; exposure to macOS and Linux is helpful.
 * Strong customer service and communication skills, with the ability to explain technical steps clearly to users.
 * Experience with BMC Remedy and hardware maintenance is preferred.

## Description

* Respond to help desk requests and provide clear, customer-focused technical support for hardware, software, operating systems, and Microsoft Office.
 * Diagnose and resolve desktop support issues involving Windows, macOS, Linux, computer hardware, VPN (virtual private network), LAN (local area network), and computer networking.
 * Perform hardware maintenance, hardware support, software troubleshooting, and computer management; document work and resolutions in BMC Remedy.
 * Support Active Directory management, including user accounts and access, and assist with system administration and Windows Server administration.
 * Escalate complex issues appropriately and communicate status, steps, and solutions to users and IT colleagues.