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# Emerging Markets - Technology Field Technician

- **Company:** RDO Equipment Co
- **Location:** Irving, TX, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Global Positioning Systems (GPS), GNSS
- **Published:** October 14, 2026
- **Apply:** https://recruiting2.ultipro.com/RDO1000RDO/JobBoard/b65401d2-4de5-4c2b-851f-556182926250/OpportunityDetail?opportunityId=0c9023ae-ab69-4d8a-a89c-0cb3fc629a4d

## About the Role

* 1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
 * Experience in GPS or machine control technology is preferred but not required
 * Travel expectations: 75%, seasonally based - travel to and from site, often by flight, leaving Monday and back on Friday
 * Strong computer skills
 * Strong communication skills
 * Excellent customer service skills
 * Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

## Description

This individual will build strong customer relationships by performing onsite service, installations, and product support across the area of responsibility; address customer concerns; promote aftermarket sales; furnish technical support where applicable; and collect profiling information in order to enhance the customer experience., Specific Duties Include:

 * Perform onsite service, installations, and product support across the area of responsibility.
 * Install Carlson Machine Control on various customer machines.
 * Install GPS base stations.
 * Measure up and calibrate machines.
 * Train operators on use of Carlson Grade software.
 * Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products.
 * Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager.
 * Document machine information and repairs completed on work order, including parts and fluids used.
 * Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
 * Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility
 * Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
 * Monitor customer satisfaction.
 * Profile customer's machines, vehicles, and demographic information.
 * Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions.
 * Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s).
 * Perform follow-up calls at customer locations on wholegoods and major parts and service sales.
 * Provide technology updates and solutions.
 * Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products.
 * Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
 * Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
 * Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
 * Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
 * Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
 * Perform all other duties as assigned by management in a professional and efficient manner.