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# IT Help Desk (Remote)

- **Company:** Proteam Solutions
- **Location:** Columbus, OH, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Software, Online Transaction Processing, Office365, Microsoft Onedrive, Call Tracing, User Administration, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5d6627c739d98d9c

## About the Role

* Bachelor's Degree in related field or equivalent work experience

 * Minimum of 2 years in a Global IT Service Desk or End-User support role

 * Strong English communication, problem solving and analytical skills

 * Experience with ITSM Tool (ServiceNow, BCM Remedy, etc) in a multi-vendor environment preferred

 * Applicable technical certifications preferred

 * Candidate must be amenable to flexible scheduling

 * Work from Home Ready (with minimum 15mbps internet connection), * Customer service: 2 years (Preferred)

## Description

* Provides a positive technical support experience through handling concerns in a highly professional manner.

 * Answers questions regarding system procedures, online transactions, systems status and downtime procedures.

 * Partners with end users to correlate business requirements to technology solutions.

 * Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.

 * Confers with end users and technology teams to resolve incidents. Ability to work independently or via a team collaboration process.

 * Fully document all cases in call tracking software and escalate to appropriate queue.

 * Has working knowledge and understanding of Microsoft Technology (O365, MS Teams, OneDrive), User Account Management (password resets/unlock), and customer IT support experience., * Analyze issues by probing, triage and documenting all findings to gauge and facilitate the most appropriate response.