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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** The Hockaday School - **Location:** Dallas, TX, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Products, Apple Mac Systems, Data Systems, Desktop Computing, Information Technology Operations, Microsoft Office, Student Information Systems, Enterprise Software Applications, Peripherals, Wireless Devices, Microsoft InTune, Casper Suite, Zendesk - **Published:** October 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=063bb77ff50c6201 ## About the Role * High school or greater with experience in customer service and technical troubleshooting; Technical, associate or bachelor's degree preferred * CompTIA A+ certification or equivalent * Understanding and ability to use computers and technology including Microsoft Windows and Office products, Apple products and software, basic office equipment, mechanical equipment, Enterprise Resource Programs, etc * Prior experience administering data systems or enterprise applications, preferably Microsoft 365, Blackbaud, Zendesk, JAMF, and/or Microsoft Intune preferred * Prior experience supporting IT operations, including hardware deployment, imaging, backup, recovery, device management, printing, network, and security preferred * Well-developed interpersonal, written, and verbal communication skills, including the ability to communicate effectively with all constituents in a school environment, including students, co-workers, parents, alumnae, volunteers, trustees, and the public * Adaptability, honesty, self-reliance, teamwork, dependability, flexibility, willingness to listen and learn, work ethic, determination, persistence, problem-solving skills, loyalty, and congeniality are essential * Must have the ability to work in a school environment through satisfactory completion of all legally required and School-required background and screening checks and verifications, including criminal and sex offender background checks, * Ability to occasionally move items weighing up to 50 lbs. across the school grounds/classroom/office * Regularly works in a stressful environment, effectively dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts with stamina to maintain attention to detail despite interruptions * Ability to periodically work flexible hours to support before and after-school or weekend events * Ability to maintain appropriate boundaries with students, fellow staff and community members, Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis. ## Description Do you have a passion for hands-on problem-solving? Do you love helping others by sharing your technical knowledge? At the Hockaday School, you are the face of customer service and a skilled technician. The Hockaday School is looking for the ideal candidate to serve as Help Desk Technician. The successful candidate will be an individual with a passion for hands-on problem solving and a love for helping others. This position will be the face of customer service for the IT department. The position will also use diagnostic and people skills to assure community members of swift resolutions to their technical issues. The ideal candidate will have the ability to work with a variety of constituents to improve existing processes and bring in their own professional experience to enhance the technology team. The ideal candidate will play an essential role delivering tech support to end-users and administering enterprise systems., * Provide end-user support to all staff, students, and parents by managing technology issues and inquiries via phone, in-person, and online tickets (Microsoft Windows and MacOS) * Administer and support critical operational workflows for different enterprise applications, including the following systems: student information, email, phone, and device management * Possess knowledge of workstation/client systems and associated peripherals, operating systems, Microsoft 365, and Windows/Apple hardware and software * Knowledge or ability to learn Microsoft Intune for device management * Communicate and follow-up with the user while working on the problem and ensures successful and timely completion of the problem * Provide both hardware and software fixes, upgrades, installation of new systems. Manage device depot repairs * Implement, configure, and maintain the 1:1 student device program * Configure, test, deploy, and install software packages * Support academic technologies on campus, to include but not limited to: Smart Boards, lecture capture systems, clickers, wireless devices, and other instructional aids * Manage other technology deployments, such as copiers, printers, and audio / visual equipment. * Maintain a positive attitude and excellent level of customer service * Other duties as assigned, * Participate in all requisite School trainings prior to the start of the school, and throughout the School year * Attend required staff development and training sessions throughout the year * Attend periodic in-service meetings * Acknowledge receipt of the current Employee Handbook and are responsible for reviewing the contents and abiding by rules, policies and procedures stated in the Handbook or otherwise by the School * Abide by Hockaday's Code of Ethics and Conduct * Commit to the ideals expressed in Hockaday's Tenets of Staff Excellence Physical Requirements and Work Environment: * Regularly works in standard office or classroom conditions and climate, may work at times, outdoors in varying weather conditions and climate * Regularly uses close and distance vision, including working at a computer screen for extended periods of time * Regularly required to move around the office/classrooms; works at a desk for extended periods of time, This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.