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# IT Client Support Technician

- **Company:** Kforce Inc.
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, JIRA, Software as a Service, Computer Engineering, Issue Tracking Systems, Virtual Desktops, Backup and Restore, Software Troubleshooting, Peripherals, Servicenow
- **Published:** October 5, 2026
- **Apply:** https://www.dice.com/job-detail/c32ba347-cba5-405e-af3d-12cc57a8fa3b

## About the Role

* High School diploma or GED required
 * 2+ years of desktop or technical support experience in an enterprise environment
 * Experience supporting both Windows and macOS environments
 * Familiarity with Microsoft 365, Active Directory, virtual desktop technologies, antivirus solutions, and SaaS applications
 * Experience working with ticketing platforms such as ServiceNow, Jira, or similar ITSM tools
 * Strong troubleshooting and problem-solving skills
 * Ability to communicate technical concepts clearly to non-technical users

Nice to Have:

 * Associate's degree in Computer Engineering or a related field
 * Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), MCP, or MCSE

## Description

Kforce has a client that is seeking an IT Client Support Technician in Phoenix, AZ (100% Onsite) for a 6-month contract to hire position., Are you a hands-on IT professional who enjoys solving technical problems and providing exceptional customer support? We are seeking an IT Client Support Technician to support enterprise end users in a fast-paced corporate environment. This role is ideal for someone with strong desktop support experience who enjoys troubleshooting, device deployment, and helping employees stay productive through reliable technical support.

Duties:

 * Provide technical support to end users through phone, email, chat, and in-person interactions
 * Troubleshoot and resolve hardware, software, operating system, and connectivity issues
 * Install, configure, and support Windows PCs, Apple devices, mobile devices, and related peripherals
 * Manage incidents and service requests using an enterprise ticketing system
 * Support user account administration, system access, and security-related requests
 * Perform routine system backups and assist with data preservation efforts
 * Escalate complex issues to infrastructure or engineering teams when necessary
 * Create and maintain technical documentation, installation procedures, and knowledge base articles
 * Assist with workstation deployments, equipment refreshes, and technology rollouts