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# Desktop Support Manager

- **Company:** Atlas Search, LLC
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, System Center Configuration Manager, Microsoft InTune, Servicenow
- **Published:** October 16, 2026
- **Apply:** https://www.juju.com/job/2_162634939

## About the Role

* 5+ years of desktop/IT support experience, including at least 2 years in a supervisory or management role, preferably within banking, asset management, or another regulated financial environment.
 * Strong technical expertise in Windows and macOS, Microsoft 365, Active Directory/Entra ID, Intune or SCCM, and ITSM platforms such as ServiceNow.
 * Working knowledge of financial-sector compliance and security requirements, and experience supporting market data and trading applications (e.g., Bloomberg Terminal) is a plus.
 * Excellent leadership, communication, and customer service skills, with the ability to stay calm under pressure in a fast-paced, time-sensitive environment. xrbllit Certifications such as ITIL, CompTIA A+, or Microsoft certifications are preferred.
 * BA Degree Required

## Description

All potential applicants are encouraged to scroll through and read the complete job description before applying.

 * Lead and develop a team of desktop support technicians, overseeing daily operations, ticket queues, and SLA performance to deliver fast, high-quality end-user support across trading, operations, and corporate teams.
 * Manage the lifecycle of end-user hardware and software (laptops, desktops, multi-monitor trading setups, mobile devices, and peripherals), including imaging, patching, upgrades, and asset tracking.
 * Drive continuous improvement by analyzing incident trends, building knowledge base content, coordinating with infrastructure and vendor partners, and supporting VIP and executive users.