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# 5G Network Performance Engineer

- **Company:** Verizon Communications Inc.
- **Location:** Medway, MA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $81,500.0 - $142,000.0
- **Contract:** Permanent contract
- **Skills:** LTE (Telecommunication), Artificial Intelligence, Data Analysis, Network Analysis, Complex Networks, Computer Networks, Computer Engineering, Network Congestion, Machine Learning, Performance Tuning, Windows Software Trace Preprocessor, Wireless Access Point, Scripting, 5G NR, Transport Protocols, Claude, VoLTE, E-UTRAN, Network Optimization
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=67414182c782691d

## About the Role

You have a strong customer service orientation. You like to take ownership of an issue and resolve it successfully. You are able to understand and evaluate a complex problem and present solutions. You work well independently as well as effectively with diverse business teams and vendors to implement solutions., * Bachelor's degree or four or more years of work experience.

 * Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
 * Hands-on experience with 5G NR and LTE network performance optimization.
 * A valid driver's license.
 * Willingness to travel up to approximately 25% of the time.
 * Willingness to work a flexible schedule, including nights and weekends as operational needs dictate.

Even better if you have one or more of the following:

 * A degree in Electrical Engineering, Computer Engineering, Telecommunications, or a related technical field.
 * Deep knowledge of 5G NR, LTE, VoLTE, VoNR, and RAN architecture and protocols.
 * Proficiency with AI and machine learning tools for network analytics, automated root-cause analysis, and predictive maintenance (e.g., Claude, custom Python scripts, or AI-based network orchestration tools).
 * Strong understanding of IP, transport protocols, and backhaul performance.
 * Experience with network optimization, data analysis, and SP tools such as TrueCall, Atoll, Dmat, or Trace analysis tools.
 * Experience with Samsung RAN systems, including USM (Unified Element Manager) and 3GPP standards.
 * Proven capability to differentiate, isolate, and diagnose RAN versus CORE network issues.
 * Expertise in inter-modulation, distortion, RF interference detection, and mitigation techniques.
 * Demonstrated strong analytical problem-solving skills and clear technical communication capabilities.

## Description

Customers expect our networks to perform seamlessly and at a high level around the clock. That's where you come in. As a System Performance Engineer 3, you will investigate, evaluate, and resolve complex network and data performance issues to ensure optimal, reliable service. By leveraging cutting-edge 5G optimization techniques and advanced AI tools, your work will directly boost network efficiency, elevate customer satisfaction, and keep Verizon ahead of the competition.

 * Evaluating end-to-end service performance trends and isolating root causes of impacted services.
 * Performing comprehensive LTE, 5G, VoLTE, and VoNR testing with deep-dive analysis of relevant Key Performance Indicators (KPIs).
 * Optimizing LTE, 5G NR, and RAN networks using traditional methodologies alongside innovative, AI-driven automation tools.
 * Investigating and resolving escalated customer service and coverage complaints.
 * Optimizing embedded networks to support the seamless integration of new macro sites, small cells, Fixed Wireless Access (FWA), and In-Building Distributed Antenna Systems (DAS).
 * Utilizing predictive AI models and analytics to forecast network congestion, optimize parameter configurations, and automate troubleshooting workflows., In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.