> Markdown version of [/jobs/ext/4441192-field-application-technical-support-specialist-iscan32](https://www.wearedevelopers.com/jobs/ext/4441192-field-application-technical-support-specialist-iscan32). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Field Application & Technical Support Specialist (iscan32)

- **Company:** HONG HE DDS, INC
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $44,200
- **Contract:** Permanent contract
- **Skills:** 3d Models, 3D Printing, Computer-Aided Design, Microsoft Windows, Software Engineering, TeamViewer, Enterprise Integration, Stream Processing
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0b7fa38b5e0b733a

## About the Role

* Dental Industry Experience: Minimum 2+ years of hands-on experience in a dental office (e.g., Dental Assistant, Hygienist) or digital dental laboratory setting.
 * iTero Proficiency: Prior hands-on experience operating, managing, or training on iTero intraoral scanners.
 * 3D Scan Design & CAD/CAM Knowledge: Practical understanding of 3D digital scan data, surface mesh files, occlusion, and CAD design workflows (e.g., Exocad, 3Shape, or proprietary chairside design software).
 * Technical & IT Troubleshooting Skills: Experience with Windows OS setup, hardware driver configuration, USB/Type-C interface connectivity, and remote support software (e.g., TeamViewer, AnyDesk).
 * Travel Flexibility: Willingness and availability to travel extensively, including domestic and international flights and road travel.
 * Valid Documents: Valid driver's license with a clean driving record, along with an active passport for international travel.

Key Competencies & Soft Skills

 * Communication: Ability to break down technical computer and scanning concepts into simple, actionable steps for clinical teams.
 * Problem-Solving: Strong diagnostic mindset for resolving technical glitches quickly under clinical pressure.
 * Autonomy: Highly self-motivated and organized, capable of managing a field-based schedule with minimal direct supervision.

## Description

We are seeking a high-energy, skilled Field Application & Technical Support Specialist to represent our iScan32 intraoral scanner. In this mobile, client-facing role, you will be the expert voice and primary technical guide for our clinical partners.You will visit dental practices and laboratories, demonstrate iScan32 features, troubleshoot hardware/software issues, and support live 3D dental scanning and design workflows., 1. On-Site Client Visits & Clinical Training

 * Visit dental offices, clinics, and laboratories to conduct live demonstrations and onboard new users to the iScan32 system.
 * Train dentists, dental assistants, and lab technicians on optimal intraoral scanning techniques, software navigation, and workflow integration.
 * Explain advanced iScan32 features, including real-time data processing, margin line marking, and file export options.

 2. IT & Hardware Troubleshooting
 * Provide real-time, on-site, and remote IT troubleshooting for iScan32 hardware, scanning software, driver installations, and connectivity issues.
 * Diagnose integration issues between the iScan32 scanner and practice management systems, CAD/CAM platforms, or 3D printers.

 3. Dental Scan & 3D Design Support
 * Assist clinical teams with complex scanning cases (e.g., full-arch restorations, implant cases, aligners).
 * Inspect, clean, and optimize 3D scan mesh files (STL/PLY/OBJ formats) for export into dental CAD design environments (e.g., Exocad, 3Shape).
 * Educate clinical staff on how to avoid artifacts, tissue distortion, and scanning voids to ensure high-accuracy digital impressions.

 4. Travel & On-the-Road Operations
 * Maintain a flexible travel schedule to visit clients across local, regional, national, and international territories.
 * Manage personal travel itineraries, demo equipment transportation, and client visit logs efficiently.