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# Supervisor, Field Service Engineering

- **Company:** Light & Wonder
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $90,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, PC Tools, Microsoft Office, Oracle Erp
- **Published:** October 8, 2026
- **Apply:** https://diversityjobs.com/career/18607560/Supervisor-Field-Service-Engineering-Washington-Fife

## About the Role

High School diploma; A/A, technical school or equivalent work experience

Experience:

A minimum of two years of experience in Field Service.

Knowledge, Skills, & Abilities:

 * Ability to manage field operations.

 * Must be innovative, forward thinking and flexible.

 * Proven ability to manage personnel in a service operations environment.

 * Strong interpersonal skills, analytical skills and customer service orientation.

 * Excellent communication skills.

 * Accomplished PC skills including MS Office, MS Outlook, Internet and Intranet. Oracle ERP skills a plus; any ERP experience a plus.

 * Keen understanding of Gaming Devices & Associated Equipment.

 * Ability and willingness to travel on short notice.

## Description

Administer and manage operations of Field Service, reconfiguration, distribution and other departments required in a regional facility and satellites by performing the following duties personally or through subordinate employees in coordination with direct Managers & Regional Director, * Coordinates field service operations in accordance with company policies and principles to facilitate installing, converting, servicing and maintaining product in the field.

 * Communicates and visits with customers and internal departments to evaluate and promote first-in-class customer support in service area.

 * Could Perform Site Visits and Ride-Alongs with service personnel

 * Assist with develop and evaluate training for personnel.

 * Develop and implement operational processes.

 * Identify Field Service challenges and help develop solutions in coordination with direct managers.

 * Develops and recommends plans for efficient use of company resources.

 * Coach, mentor and lead by example all personnel reporting to the position.

 * Responsible for proper monitoring and inventory of company assets within area of responsibility.

 * Evaluates labor requirements recommends adjustments as needed within budget requirements.

 * Ensures timely product reconfiguration and installation schedules by coordinating the sales order process through support departments and customer interaction.