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# IT Service Desk Technician I

- **Company:** Extra Space Management, Inc
- **Location:** Amherst, NY, United States
- **Experience:** Starter
- **Salary:** $47,840.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Software Applications, Computer Terminals, Issue Tracking Systems, Computer Equipment, Information Technology
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e24b470af43de320

## About the Role

* High school diploma or GED required
 * Associate or bachelor's degree a plus
 * Help Desk experience or work equivalent a plus
 * A+ and/or Network+ certification a plus, * Basic technical experience with Windows 11 operating system and computer hardware
 * Excellent customer service skills
 * Eagerness to learn
 * Enthusiastic and positive attitude
 * Flexibility to work assigned shift which can include Saturday's and Sundays as shift demands
 * Detail oriented
 * Highly organized to manage assigned Service Desk tickets to resolution
 * Follow Service Desk practices and procedures

Work Environment & Physical Requirements
Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.

## Description

A Technician I will provide Tier I end-user service desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. A Technician I will support internal company corporate and remote site locations while having the ability to work a variety of shifts. Technician I will escalate issues that extend beyond the Tier I span of control. Directly supervised in all aspects of work., * Resolve Service Desk tickets according to SLA

 * Resolve customer issues via phone, email, and computer chat
 * Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers, and networking
 * Accurately document customer interactions in a service desk ticketing system
 * Escalate issues to the next Tier with next level of difficulty
 * Install, make changes, and repair computer software
 * Follow-up with customers to ensure issues are resolved
 * Follow detailed training and "how to" documents to resolve tickets