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# IT Helpdesk

- **Company:** Mcdonald Automotive
- **Location:** Greenwood Village, CO, United States
- **Salary:** $43,680.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Online Services, Virtual Private Networks (VPN), Networking Basics, Remote Access Technology, Power BI, Microsoft Copilot, Wi-Fi Technology, Microsoft Power Automate, Peripherals, Microsoft InTune
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2042f91e7941bc3f

## About the Role

* Prior hands-on IT support experience is preferred, but we will train the right person. What matters more is that you learn fast, have the attitude, and take initiative.
 * Comfort with hardware and physical work. You should not be put off by computer replacements, running cable, or crawling under a desk.
 * Ability to prioritize multiple tickets at once without losing track of any of them.
 * Strong communication and a customer-focused attitude. Many people you help sell cars or fix them, and they need you to explain things at their level.
 * Detail-oriented and organized, with clear documentation habits.
 * Interest in the Microsoft ecosystem (Teams, Power BI, Power Automate, AI and Copilot) and in security, infrastructure, and automation.
 * Valid driver's license, clean driving record, and reliable transportation for travel between stores.
 * Authorized to work in the U.S.

Nice to have

 * CompTIA A+, Network+ or similar certification.
 * Exposure to Intune, RMM tools, mobile device management, or endpoint security.
 * Networking basics. Patching, switch ports, Wi-Fi troubleshooting.
 * Dealership experience or familiarity with automotive tools.

## Description

* Provide first-level support for end users in person, by phone, email, and remote tools.
 * Work our ticket queue. Triage what comes in, resolve what you can, document clearly, and escalate what needs a senior tech.
 * Troubleshoot hardware, software, printers, peripherals, and connectivity issues.
 * Handle account tasks in Microsoft 365 and Active Directory. Password resets, lockouts, moves, adds, and changes.
 * Set up and deploy PCs and iPads. Imaging, configuration, asset tagging, and new hire hardware prep.
 * Keep printers and consumables running across sites, including inventory and proactive replacement.
 * Assist with VPN setup and remote access troubleshooting.
 * Monitor and resolve IT alerts promptly.
 * Travel to nearby stores for hands-on work that cannot be handled remotely.
 * Educate users on applications and best practices, and document fixes so the next technician can review.