> Markdown version of [/jobs/ext/4442291-it-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/4442291-it-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Technician

- **Company:** The Smart
- **Location:** Richardson, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Information Systems, Microsoft Office, Information Technology
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cbf193c5dbe04fa6

## About the Role

* 2-5 years proven experience as a Service Desk Technician
 * Bachelor of Science in Computer Science or relevant field or combination of work and education
 * Excellent diagnostic and problem-solving skills
 * Ability to communicate effectively with team members
 * Outstanding organizational, project management, and time-management skills
 * Ability to effectively work independently and on teams
 * Troubleshooting experience on Windows platforms
 * Experience supporting Microsoft Office applications, including Outlook in an exchange or Office 365 environment
 * Experience supporting mobile devices

## Description

* Providing first contact support and initial triage for IT service desk tickets.
 * Maintains, supports, troubleshoots, installs, patches, and upgrades workstations, functional systems, and specialized software and all associated peripherals and information system (IS) based equipment.
 * Track and work projects to completion
 * Track, route, and redirect problems to correct resources
 * Update helpdesk data and produce activity reports
 * Walk associates through problem solving process and document resolutions as necessary for knowledgebase articles.
 * Ensure proper recording, documentation, and closure
 * Recommend procedure modifications and improvements