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# IT Support Specialist

- **Company:** WESTGREEN TECHNOLOGY LLC
- **Location:** Nashville, TN, United States
- **Salary:** $54,392 - $65,499
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Computer Networks, Microsoft Management Console, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, TCP/IP, Transmission Control Protocol (TCP), Software Troubleshooting, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4a7726372dbf8840

## About the Role

* Experience in IT support, technical support, help desk systems, or a related customer support role.
 * Working knowledge of Windows support, computer hardware, desktop support, software troubleshooting, and network troubleshooting.
 * Familiarity with Active Directory, Microsoft Windows Server, Linux, VPN, firewalls, DNS, TCP/IP, and operating systems.
 * Strong customer service and communication skills, with the ability to explain technical steps clearly to users.
 * Analysis skills and a methodical approach to diagnosing issues; ability to prioritize requests and maintain accurate ticket records.

## Description

* Respond to support requests, manage customer support tickets, and document troubleshooting steps and outcomes.
 * Diagnose and resolve Windows, Microsoft Office, operating system, software, computer hardware, and equipment issues.
 * Provide hardware support and technical troubleshooting for desktops, laptops, printers, and mobile devices.
 * Troubleshoot computer networking and connectivity, including VPN (virtual private network), firewall, DNS (Domain Name System), TCP/IP (Transmission Control Protocol/Internet Protocol), and network access issues.
 * Support Active Directory management, computer management, Microsoft Windows Server, Linux systems, and IT infrastructure; escalate complex issues as needed.