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# IT Support Technician

- **Company:** MASRA TECH INC.
- **Location:** Lake Forest, CA, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Business Software, Computer Maintenance, Computer Literacy, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Internetworking, Virtual Private Networks (VPN), Network Architecture, Networking Basics, Windows PowerShell, Remote Service Software, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Network Routers, Scripting, Connectivity Problems, Malware, Information Technology, Laptops, Firewall Services Module
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ea20bc6425ee23e8

## About the Role

We are seeking an experienced, detail-oriented Computer Service Technician to deliver hands-on end-user support and maintain computer systems and network infrastructure. This is a technical, client-facing role that requires both strong diagnostic skills and the ability to communicate clearly with non-technical users. The ideal candidate takes ownership of issues from first contact through resolution and holds themselves to a high standard of documentation and follow-through., * 2+ years of hands-on experience as a computer technician, IT support, or help desk role

 * CompTIA A+ certification required; Network+, Cloud+ or Security+ strongly preferred
 * Demonstrated experience troubleshooting Windows 10/11 in a professional environment
 * Working knowledge of TCP/IP networking, Wi-Fi configuration, and common network hardware
 * Experience with Microsoft 365 and related software.
 * Ability to lift and carry equipment up to 50 lbs. and work in varied physical environments (server rooms, under desks, etc.)

Preferred Qualifications

 * Other IT user-end support related programs.
 * Experience with help desk and service tickets.
 * Familiarity with remote support tools (Connectwise, Radmin VPN, RDP)
 * macOS support experience
 * Basic scripting knowledge (PowerShell or batch) for automation tasks

Key Competencies

 * Technical diagnostic ability - Methodically isolates root causes rather than applying surface-level fixes
 * Clear communication - Explains technical issues in plain language to non-technical users without condescension
 * Documentation discipline - Consistently logs all work with enough detail to be useful for future reference and billing purposes
 * Time management - Prioritizes competing service requests effectively under pressure
 * Customer focus - Treats end-users with patience and professionalism at all times

What Disqualifies a Candidate

To help set clear expectations, this role is not a fit for candidates who:

 * Computer programmers or Web designers
 * Have only self-taught or hobbyist experience with no professional IT environment background
 * Cannot provide examples of structured troubleshooting processes they follow
 * Lack any industry certification or formal training
 * Have no experience working within a ticketing or documented support system, * Do you have a reliable vehicle for Field visits, Drivers license, insurance, and a clean DMV record?

Experience:

 * Computer repair: 2 years (Required)

Language:

 * English (Required)

License/Certification:

 * Comptia Certificaiton (Required)

## Description

End-User Support

 * Serve as the primary point of contact for hardware and software support requests for multiple clients and environments.
 * Diagnose and resolve issues related to email hosting, email clients, printing, malware/virus infections, OS updates, internet connectivity, network, hardware, and application errors
 * Educate end-users on proper computer use, security best practices, and self-service solutions to reduce repeat incidents

Hardware & Software

 * Set up, configure, and deploy workstations, laptops, printers, and peripheral devices
 * Install, update, and troubleshoot operating systems (Windows 10/11, macOS) and business software applications
 * Perform hardware repairs including component replacement (RAM, storage drives, power supplies, displays)
 * Maintain an accurate inventory of hardware assets and spare parts

Networking

 * Configure and troubleshoot wired and wireless networks, routers, switches, and access points
 * Assist with network connectivity issues including DNS, DHCP, VPN, and IP configuration
 * Support basic network security tasks including firewall rules and access controls

System Maintenance & Security

 * Manage antivirus, endpoint protection, and software patch cycles across all devices
 * Perform routine system audits to identify vulnerabilities, outdated software, or failing hardware
 * Ensure compliance with data privacy policies and internal security standards
 * Maintain detailed, accurate records of all service events, repairs, and configurations in the ticketing system