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# Java Production Support

- **Company:** Robotics Technologies LLC
- **Location:** Dallas, TX, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Java (Programming Language), Microsoft Azure, Unix, HP Systems Insight Manager, SQL Databases, Kubernetes
- **Published:** October 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=21a8581ba93e72f4

## About the Role

* 5 years of strong production support (L1/L2) experience.

 * Working Knowledge in Java, Unix, Azure (Kubernetes and Dockers) & SQL.

 * Take ownership of user problems and be proactive when dealing with user issues., * Excellent interpersonal skills, team player, proactive, self-starter and motivated.

## Description

* Monitor all s and report any issue that may significantly impact the business.

 * Monitoring, analysing, troubleshooting problems, providing code fixes and testing.

 * Issue and query resolution.

 * Willing to work in 24x7 shifts on rotational basis.

 * Create/develop/utilize application monitoring solutions to enhance application availability and performance in production.

 * Conduct root-cause analysis and propose a corrective action plan.

 * Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal/external teams.

 * Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records.

 * Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.

 * Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc.

 * Experience in handling Critical Incidents (P1 and P2) and Bridge call.

 * Adhere to the defined support delivery process/guidelines.

 * Problem Management, Incident Management, Change Management, SLA Compliance.