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# User Support Hardware Specialist

- **Company:** Sidley Austin LLP
- **Location:** Chicago, IL, United States
- **Salary:** $62,600.0 - $68,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, System Configuration, Desktop Computing, Peripherals, Computer Equipment, Servicenow
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b5965eae97017a23

## About the Role

Required:

 * High school diploma or equivalent.
 * Working knowledge of Windows-compatible computers and Microsoft Windows 11.
 * Experience installing, configuring, imaging, troubleshooting, or supporting computer hardware and peripherals.
 * Ability to lift and move computer equipment weighing up to 40 pounds, as required to perform the essential responsibilities of the position.

Preferred:

 * CompTIA A+ certification.
 * A minimum of one year of related computer hardware, desktop support, or technical support experience.
 * Experience working in a law firm or other professional services environment.
 * Experience supporting mobile devices and Voice over Internet Protocol (VoIP) phones.
 * Experience using IT service management or help desk tracking systems, particularly ServiceNow.

Other Skills and Abilities:

The following will also be required of the successful candidate:

 * Strong organizational skills and attention to detail.
 * Strong customer service and interpersonal communication skills.
 * Ability to troubleshoot routine hardware and technical issues and apply sound judgment in determining appropriate solutions or escalation.
 * Ability to work effectively and collaboratively as part of a team.
 * Ability to take ownership of assigned responsibilities and follow established processes through completion.
 * Ability to maintain confidentiality and exercise appropriate discretion.
 * Ability to learn new hardware, software, systems, and procedures.
 * Ability to adapt to changing priorities and work requirements in a fast-paced professional environment.
 * Ability to work flexible or additional hours and travel occasionally as required to meet Firm business needs.

#LI-TM1

Applicants must be authorized to work in the United States without the need for employer sponsorship, now or in the future

## Description

* Maintain Firm computer hardware throughout the asset lifecycle, including imaging, reimaging, quality assurance, deployment, repair coordination, return, and disposition.
 * Prepare, configure, and deploy computer hardware for new hires and other users in accordance with established Firm standards and procedures.
 * Maintain assigned and loaner computer equipment and peripherals, including mobile hot spots, phones, cables, power adapters, and headsets.
 * Use the Firm's IT service management system to maintain accurate hardware records, document activities, track assets, and process hardware-related requests.
 * Coordinate the imaging, preparation, and deployment of bulk hardware required for Firm events and other business needs.
 * Perform periodic hardware inventories and reconcile asset information to support accurate inventory records.
 * Prepare hardware and other technology assets for disposal and assist with removal in accordance with Firm procedures.
 * Process and account for hardware returned by departing employees in coordination with the appropriate Firm departments.
 * Provide hardware-related assistance through the Hardware Window, including equipment and peripheral distribution, loaner support, and general technical assistance.
 * Support User Support operations and perform other related duties as assigned.