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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AI Knowledge Base Analyst III - **Company:** ECHOSTAR - **Location:** Englewood, CO, United States - **Experience:** Experienced - **Salary:** $63,000.0 - $90,000.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Artificial Intelligence, Cascading Style Sheets (CSS), Knowledge Management, Performance Tuning, Markdown, Software Engineering, Systems Integration, GPT - **Published:** October 20, 2026 - **Apply:** https://www.builtincolorado.com/job/ai-knowledge-base-analyst-iii/11755920?handler=ApplyRedirect ## About the Role * Exceptional written communication abilities tailored for machine ingestion, atomic writing principles, and AI retrieval optimization * Advanced analytical troubleshooting expertise with a detective mindset to diagnose and fix broken source content in AI output loops * High adaptability and a growth mindset to navigate technical ambiguity and evolving agent desktop technologies * Technical proficiency in markup and formatting languages, including Markdown, AI prompt logic, HTML, CSS, and JavaScript * Strong cross-functional collaboration and empathy to effectively gather requirements from subject matter experts and frontline agents * Demonstrated track record of optimizing support systems, designing structured content, and driving operational efficiency in complex support environments, * Bachelor's Degree from a four-year college or university, or an equivalent combination of education and experience * 4 years of experience in related content architecture, knowledge base management, or support operations roles * Must have experience with: * Markdown, HTML, CSS, and JavaScript * Semantic chunking, atomic writing, and AI content structuring * Prompt logic analysis and technical troubleshooting ## Description Be an Early Applicant In-Office Englewood, CO, USA 63K-90K Annually Mid level In-Office Englewood, CO, USA 63K-90K Annually Mid level Structures and optimizes knowledge base content for generative AI retrieval and agent desktop systems. Analyzes more than 100,000 weekly GPT prompts to diagnose inaccurate responses, performs root-cause analysis, and implements content fixes. Translates frontline feedback into structured updates, develops AI content standards, creates HTML/CSS support materials, and collaborates with subject matter experts, business partners, and developers to improve knowledge accuracy and operational efficiency. The summary above was generated by AI What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview. As part of EchoStar's App Development & Experience (ADX) team within Customer Experience Operations (CXO), the AI Knowledge Base Analyst III shifts the focus from writing for humans to structuring knowledge for artificial intelligence. The position solves critical AI performance challenges by ensuring source content is logically chunked, accurate, and fully optimized for retrieval by generative AI tools and the new agent desktop. By bridging the gap between frontline agent feedback and AI retrieval accuracy, this role directly improves automated bot responses and removes operational obstacles across all lines of business. What Success Looks Like (Objectives): * Architect AI-optimized content using GPT best practices, including Markdown, key-value pairs, atomic writing, and semantic chunking to drive accurate chatbot retrieval * Analyze over 100,000 weekly GPT prompts to perform root-cause analysis on poor or incorrect AI responses and deploy content fixes * Translate frontline agent workflow pain points into actionable knowledge base content updates that align with departmental CXO performance goals * Help define and pioneer best practices for knowledge management during the transition to a modern, AI-driven agent desktop environment * Develop traditional support content using HTML and CSS for standard "how-to" articles, tools, and visual resources as needed * Collaborate with business partners, subject matter experts, and developers to ensure knowledge base accuracy and seamless system integration, Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents., We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email [email protected]. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) HQ