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# Servicenow Platform Support Administrator

- **Company:** Tata Consultancy Services Limited
- **Location:** Louisville, KY, United States
- **Salary:** $125,000.0 - $145,000.0
- **Contract:** Permanent contract
- **Skills:** Automation of Tests, Information Technology Operations, Performance Tuning, Regression Testing, Release Management, Systems Integration, Information Technology, Network Server, Servicenow
- **Published:** October 31, 2026
- **Apply:** https://diversityjobs.com/career/18794188/Servicenow-Platform-Support-Administrator-Kentucky-Louisville

## About the Role

* Strong ServiceNow administration: users, groups, roles, ACLs, update sets, plugins, system properties,
scheduled jobs and instance performance tuning.

 * Hands-on experience with family upgrades, patching, cloning and Automated Test Framework.
 * Experience supporting MID Servers and integrations.
 * Working knowledge of ITIL incident, change and release processes.
 * Willingness to take part in an on-call rotation outside business hours.
 * Communicates clearly and effectively during production incidents., * Healthcare industry experience.
 * Experience with Health Scan / Instance Scan remediation.
 * Prior experience as an operations or shift lead (for the Platform Operations Lead position), BACHELOR OF COMPUTER SCIENCE

## Description

* Proactively monitor development, staging and production instances during US business hours for performance
and quality issues.

 * Fulfill access requests, platform incidents and service catalog tasks, and execute standard changes on the
production instance.

 * Take part in a 24x7 on-call rotation for Priority 1 (Critical) and Priority 2 (High) issues and meet agreed response
and resolution targets.

 * Assess and support platform upgrades and weekly patching, including skipped-record review and regression
testing with Automated Test Framework.

 * Perform quarterly instance clones and complete the post-clone checklist.
 * Coordinate with ServiceNow on scheduled maintenance and platform incidents; support change and release
management for at least two production releases per month and publish release notes.

 * Maintain operational dashboards and standard reporting for executives, leadership and IT operations
stakeholders.

 * Hand over open incidents, P1/P2 briefings and in-flight work to the offshore team at each shift change.
 * Platform Operations Lead only: own the escalation path, daily operations reporting and transition planning from
the incumbent.