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# IT Technician I

- **Company:** Perkins+Will, Inc.
- **Location:** Denver, CO, United States
- **Experience:** Starter
- **Salary:** $55,900.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Apple Mac Systems, Issue Tracking Systems, Windows Desktop, CompTIA Strata - PC Hardware Technology Engineer, Information Technology
- **Published:** October 31, 2026
- **Apply:** https://www.adzuna.com/details/5857855847

## About the Role

* Excellent customer service skills
 * Analytical skills
 * Excellent verbal and non-verbal skills
 * Communicating with large and small groups
 * Training and new employee orientation

Software

 * Basic proficiency in using and basic proficiency in administering:
 * Windows desktop operating systems
 * Mac OSx systems
 * iOS devices
 * Microsoft Teams
 * PC and Laptop Hardware
 * Ticketing systems
 * Audio Visual systems

Licensure/Certifications/Education

 * An associate or bachelor's degree in computer technology or related field or equivalent experience is preferred.

## Description

* Resolving helpdesk issues and providing IT maintenance/support for a studio.
 * Close relationship with studio/regional Operations Director and Managing Directors group.
 * Shows initiative and ability to work well independently and with others.
 * Exhibits strong organization, attention to detail, and time management skills.
 * Able to pivot and have a "hands-on" working style.
 * Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
 * Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
 * Receive, prioritize, and manage service requests from internal clients.
 * Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
 * Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
 * Contribute to the knowledge base and share best practices to enhance overall efficiency.
 * Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
 * Conduct training sessions and provide orientation as needed.
 * Stay updated on emerging technologies and trends to recommend innovative solutions.
 * Reports to the IT Services Manager and/or Director of IT Services.
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