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# IT Field Engineer (L2/L3)

- **Company:** Teceze Ltd
- **Location:** Boise, ID, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, Network Troubleshooting, TCP/IP, Wide Area Networks, Peripherals, Information Technology, Laptops
- **Published:** October 11, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-7F5F294107C3DB0014/

## About the Role

* 3+ years of experience in Field Engineering/Desktop Support/Infrastructure Support.
 * Strong troubleshooting and problem-solving skills.
 * Experience with Windows OS, hardware, networking, and peripherals.
 * Basic knowledge of TCP/IP, DNS, DHCP, LAN/WAN, and network troubleshooting.
 * Experience working with network devices, printers, and IT infrastructure.
 * Good communication and customer service skills.
 * Ability to work independently and handle onsite support activities.

## Description

We are looking for an experienced Field Engineer (L2/L3) to provide onsite technical support and troubleshoot hardware, network, and infrastructure-related issues.

Responsibilities

 * Provide L2/L3 onsite technical support to users and IT teams.
 * Troubleshoot and resolve hardware, software, network, and connectivity issues.
 * Install, configure, maintain, and replace IT equipment as required.
 * Support desktops, laptops, printers, network devices, and other IT infrastructure.
 * Perform system diagnostics and identify root causes of technical issues.
 * Coordinate with remote IT teams and vendors for issue resolution.
 * Perform onsite installations, upgrades, maintenance, and break-fix activities.
 * Maintain proper documentation of service activities and incidents.
 * Follow company security, safety, and IT support procedures.