> Markdown version of [/jobs/ext/4443613-help-desk-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/4443613-help-desk-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Wilmington, DE, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, User Environment Management
- **Published:** October 31, 2026
- **Apply:** https://dejobs.org/x/x/596A6A40DF624768AB199CF3B9F975FC/job/

## About the Role

* Working knowledge of Active Directory for user access support and routine administrative tasks.

 * Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting.

 * Ability to perform basic technical diagnostics for hardware, software, and end-user issues.

 * Experience managing and resolving service desk tickets in a structured support setting.

 * Strong communication skills with the ability to explain technical solutions clearly to users. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Wilmington, Delaware. This Long-term Contract position focuses on resolving day-to-day hardware, software, and operating system issues while delivering a positive support experience. The role is ideal for someone who can diagnose common technical problems efficiently, manage service requests with care, and support a stable Microsoft Windows environment., * Provide front-line technical support for desktop, laptop, and Windows-related issues reported by end users.

 * Investigate and resolve service desk tickets promptly, ensuring accurate updates and clear communication throughout the support process.

 * Support user account access and directory-related tasks within Active Directory, including routine administration and troubleshooting.

 * Diagnose basic hardware, software, and operating system problems and apply practical solutions to restore productivity.

 * Maintain and support Microsoft Windows 10 devices to ensure reliable performance across the user environment.

 * Document incidents, resolutions, and recurring issues to improve service quality and knowledge sharing.

 * Escalate more complex technical matters when necessary while coordinating effectively with other support teams. Requirements * Hands-on experience providing help desk or desktop support in a Windows-based environment.