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# Retail Systems Technician

- **Company:** Johnson Controls
- **Location:** Arlington, VA, United States
- **Salary:** $63,606.0 - $87,381.0
- **Contract:** Permanent contract
- **Skills:** PC Tools, Microsoft Office, Radio-Frequency Identification
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0406de05eb4cc9c2

## About the Role

* High School Diploma or GED.
 * Associate degree in Electronics and/or Networking, or technical military equivalent.
 * Valid driver's license.
 * General knowledge of electronics.
 * State licensing as required, depending on the state.
 * Mechanical aptitude and the ability to use hand and power tools.
 * Ability to perform physical labor and lift or move equipment and tools up to 50-70 lbs.
 * Ability to work in unusual and sometimes difficult positions, including ladders, scaffolding, high lift equipment up to 40 feet, ducts, crawl spaces, and above ceilings.
 * Strong organizational skills, a positive attitude, and the ability to learn quickly.
 * Ability to work independently and as part of a team.
 * Functional and practical MS Office and PC skills.
 * Confident, articulate, and professional speaking abilities.
 * Ability to travel and work overtime as needed.
 * Ability to complete Basic EAS/Video new hire classroom certifications.
 * Ability to complete RFID Basic Certification.

Nice to Have

 * Experience with Inventory Control equipment, Video products, EAS equipment, or RFID equipment.
 * Ability to review plans, diagrams, and flow charts to support project execution.
 * Strong troubleshooting skills for more complex service issues.
 * Experience working directly with retail customers in a field service environment.

## Description

* Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
 * Track service calls in a computer system, including accounts serviced, work performed, hours, and administrative time.
 * Maintain an accurate parts inventory to support a strong first-time-fix rate.
 * Demonstrate and train customers on the proper use of their equipment.
 * Support service work on Video products, EAS equipment, and RFID equipment.
 * Keep your manager informed about customer satisfaction, recurring issues, and potential sales opportunities.
 * Complete additional tasks as needed to support the team and customer needs.

How You Will Do It

 * Own each service visit with accountability, safety, and integrity from arrival through completion.
 * Stay close to the customer's needs by listening carefully, working efficiently on site, and removing obstacles that affect equipment performance.
 * Document work clearly and on time so service calls, parts usage, and follow-up actions are easy to track.
 * Use a problem-solving mindset to identify recurring issues, improve first-time-fix results, and escalate concerns early when needed.
 * Work as one team by sharing updates with your manager, supporting customer communication, and collaborating across the service process.
 * Keep learning and improving every day as you build your technical knowledge across video, EAS, and RFID equipment.