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# Technical Support Representative

- **Company:** Canadian Executive Search Group Inc
- **Location:** Chicago, IL, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Amazon Web Services, Microsoft Office, Microsoft PowerPoint
- **Published:** October 19, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-283860CC57F396DA21/

## About the Role

* Post-secondary technical diploma in a related field, along with relevant training and maintenance experience.
 * At least 3 years of customer service experience; aerial work platform or equipment industry experience is strongly preferred but not required.
 * Ability to interpret technical manuals, drawings, electrical circuits, and hydraulic schematics.
 * Strong mechanical, electrical, troubleshooting, and diagnostic skills.
 * Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
 * Strong communication and customer service skills, with the ability to explain technical information clearly.
 * Ability to work independently and collaborate effectively across departments.
 * Valid passport and willingness to travel throughout the United States as required.

## Description

AWS/CES is seeking a Technical Service Representative for a global leader in mobile elevating work platforms and telehandler equipment. This role is ideal for a technically skilled professional with strong customer service and troubleshooting abilities who can provide technical support, assist with equipment repairs, and help customers resolve product-related issues.

The successful candidate will work cross-functionally with internal teams, support new product launches, and provide technical training and guidance to customers and colleagues., * Provide technical assistance and troubleshooting support to customers regarding company's equipment, primarily by phone.

 * Diagnose equipment faults and evaluate potential causes, repair needs, and appropriate corrective actions.
 * Read and interpret technical manuals, engineering drawings, and electrical and hydraulic schematics.
 * Assess the condition of parts and components and determine the suitability of repairs, replacements, and modifications.
 * Provide technical training and guidance to customers and less experienced team members.
 * Collaborate with internal departments to exchange diagnostic information and resolve equipment issues.
 * Review test results, trial data, and simulations to evaluate equipment performance and troubleshoot faults.
 * Support new product launches and promote relevant products and services to customers.
 * Schedule repair and maintenance activities and complete weekly reports on time.
 * Travel throughout the United States as required and visit the corporate office in Ontario, Canada.