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# Desktop Support Tech II

- **Company:** Kforce Inc.
- **Location:** Evansville, IN, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Microsoft Windows, System Configuration, PC Tools, Imaging Technology, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, System Center Configuration Manager, Software Deployment, TCP/IP, Wide Area Networks, Network Routing, Firewalls (Computer Science), Computer Equipment, Information Technology, Servicenow
- **Published:** October 21, 2026
- **Apply:** https://www.dice.com/job-detail/83a8b35b-5958-49ac-86ed-163f5f7251a9

## About the Role

* Associate's degree in Computer Science or related field
 * 2-4 years of experience
 * In-depth knowledge of computer hardware, software, and networking, including hands-on experience with Windows-based environments
 * The candidate should be proficient in imaging devices, installing software, coordinating device-exchange appointments with end users, and ensuring timely completion of follow-up and closeout activities; ServiceNow and SCCM experience is a plus. Willingness to Travel up to 25% of the time
 * Excellent troubleshooting skills for resolving a range of technical issues in a timely manner
 * Familiarity with network troubleshooting, services, and tools related to firewalls, VPN, TCP/IP, network routing, and switches
 * Strong customer service orientation with effective communication skills to interpret and advise on technical issues clearly
 * Proven experience with helpdesk or IT support tasks and using issue tracking systems
 * Ability to manage time and priorities within a fast-paced working environment, maintaining detailed records of incidents and solutions

## Description

Kforce has a client that is seeking a Desktop Support Tech II in Evansville, IN., The main function of a Desktop Support Technician is to provide technical support and assistance for all computer systems and associated hardware and software within an organization. A typical Desktop Support Technician is responsible for troubleshooting technical issues, maintaining IT equipment, and supporting end-users to ensure smooth operation and minimal downtime., * Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.

 * Perform remote troubleshooting through diagnostic techniques and pertinent questions, resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 * Install, configure, and upgrade PC software and operating systems, including Windows 10, Microsoft 365, and other required applications
 * Maintain daily performance of computer systems, assisting with hardware setup, and addressing issues related to peripherals such as printers, scanners, and video conferencing equipment
 * Record events, problems, and their resolution in logs or helpdesk software such as ServiceNow and track inventory of equipment and spares
 * Follow up with clients to ensure their systems are functional, providing feedback or training when necessary, and coordinate with other IT staff for problem escalation and resolution