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# Help Desk Analyst

- **Company:** LHH
- **Location:** Phoenix, AZ, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, System Configuration, Issue Tracking Systems, Microsoft Office, Microsoft Software, Software Engineering, Software Troubleshooting, Information Technology, Zendesk, Hardware Debugging, Servicenow
- **Published:** October 12, 2026
- **Apply:** https://www.juju.com/job/2_163949731

## About the Role

We're looking for a Help Desk Analyst who enjoys helping people, solving technical problems, and being the go-to resource when technology issues arise. If you're passionate about customer service and have experience supporting Microsoft environments, this is an excellent opportunity to join a collaborative IT team where you'll gain hands-on exposure to a wide range of technologies and directly impact employee productivity., * 1-3 years of Help Desk, Service Desk, Desktop Support, or related IT support experience.

 * High School Diploma or GED required.
 * Associate degree preferred.
 * Experience supporting Microsoft technologies and Microsoft Office applications.
 * Working knowledge of Windows 10/11 environments.
 * Experience supporting users in an Active Directory environment.
 * Strong troubleshooting, communication, and customer service skills.
 * Ability to prioritize multiple support requests in a fast-paced environment., * CompTIA A+ certification or equivalent knowledge.
 * Microsoft Technology Associate (MTA) Infrastructure Certification or similar Microsoft certification.
 * Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms.
 * Hardware repair, deployment, and workstation setup experience.
 * Experience creating documentation and training end users.

Technical Skills

 * Microsoft 365 / Office 365
 * Windows 10 & Windows 11
 * Active Directory
 * Desktop Support
 * Help Desk / Service Desk
 * Software Installation & Configuration
 * Hardware Troubleshooting
 * User Account Administration
 * Ticketing Systems
 * Technical Documentation

## Description

As a Help Desk Analyst, you'll provide first-level technical support to internal users and help ensure business operations run smoothly. You'll troubleshoot hardware and software issues, support Microsoft technologies, document solutions, and assist users with day-to-day technology needs., * Provide exceptional customer service and technical support to end users.

 * Troubleshoot hardware, software, and Microsoft Office-related issues.
 * Install, configure, and maintain desktop software and applications.
 * Resolve incidents and service requests while maintaining accurate ticket documentation.
 * Support users in a Windows-based environment.
 * Assist with Active Directory account administration and user support.
 * Maintain hardware inventory and assist with equipment deployment.
 * Create and maintain technical documentation and knowledge base articles.
 * Train users on technology solutions and best practices.
 * Identify recurring issues and recommend process improvements.
 * Participate in an on-call rotation for after-hours support as needed.