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# Superintendent, Operations Control Center

- **Company:** Metropolitan Transportation Authority
- **Location:** New York, NY, United States
- **Salary:** $136,460.0
- **Contract:** Permanent contract
- **Skills:** Applicant Tracking Systems, Communications Protocols
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e9c0351fdb4450db

## About the Role

We are seeking motivated professionals who thrive under pressure, value teamwork, and want to contribute to the mission of keeping New York City moving., 1) A baccalaureate degree from an accredited college with a major in Transportation Management, or a related field and a minimum of five (5) years' experience of which two (2) years must have been in a managerial/supervisory capacity - OR -

2) A satisfactory equivalent of education and experience.

DESIRED SKILLS:

 * Knowledge of Service Delivery/RTO policies and procedures for operating titles/equipment within the Division.
 * The ability to coordinate routine activities and emergency responses performed by the Operations Control Center.
 * Comprehension of General Signal Arrangement Prints, Third Rail Power Prints and Emergency Ventilation Fan operations.
 * Knowledge of ATS/CBTC, ITRAC, String line Charts, General Orders, Service Delivery diversion operations/strategies.
 * Excellent verbal and written communication skills.
 * Proficiency with computer software and applications.

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

## Description

* Safely lead and coordinate response during emergencies, including directing planned and unplanned removal and restoration of third rail power system-wide when required.
 * Manage daily operations within the Operations Control Center (OCC) to support safe, reliable, and on-time subway performance.
 * Utilize advanced OCC technology and systems to monitor service and make informed operational decisions.
 * Follow established communication protocols and provide timely notifications to NYCT divisions, departments, and external agencies during incidents and emergencies.
 * Oversee the safe and timely implementation, operation, and completion of all scheduled General Orders, Signal Bulletins, and Special Operations.
 * Lead and coordinate decision making for the safety and wellbeing of our customers, including the timely developing of plans to get or keep customers and personnel out of harm's way.
 * Coordinate the Random/Recheck Drug Testing Program in compliance with NYCT procedures.
 * Direct fan plant operations to support system ventilation and safety needs.
 * Conduct comprehensive investigations of incidents and prepare required reports and documentation.
 * Supervise, monitor, and evaluate the performance of OCC supervisory staff and provide coaching and direction as needed.