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# MTC Service Desk Support Specialist I

- **Company:** Missionary Training Center - The Church of Jesus Christ of Latter-day Saints
- **Location:** Provo, UT, United States
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Apple Mac Systems, Microsoft Outlook, Microsoft PowerPoint, Altiris, User Accounts
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=324c70548ec61985

## About the Role

Required:

 * In depth knowledge of Word, Excel, PowerPoint, Outlook, and other applications
 * Excellent writing skills and type 45 wpm
 * Be able to learn quickly and have aptitude for learning computer-related concepts
 * Must be detailed, thorough, organized, and follow standard operating procedures
 * Must have excellent customer service skills
 * Ability to foster and work in a team environment
 * Ability to solve problems appropriately and without assistance
 * Ability to stand, walk, kneel, squat, stoop, push, pull, twist, bend, and perform repetitive movements for extended periods of time.
 * To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment.

Preferred:

 * Experience at the MTC IT Service Desk (know the systems and people supported)
 * Knowledge of and experience in Microsoft administration (user accounts, Group Policies, rights, etc.)
 * 1 year of experience using Altiris or other desktop management software

## Description

Reports to manager or supervisor level in the Technology department.

 * Receives and responds to requests/questions from customers via chat, e-mail, phone, and web in a most professional manner
 * Ensures tickets are created in the incident management system and determine priority based on impact and urgency
 * Becomes familiar with all products and services offered by the IT department
 * Performs initial troubleshooting and track incidents from beginning to end and ensure prompt response and resolution
 * Dispatches technical support representatives (TSRs) and coordinates work with other staff to resolve issues
 * Follows-up on incidents where the Service Level Agreement (SLA) has not been met
 * Notifies customers of global issues (i.e. server or application down, system changes, etc.)
 * Responds appropriately to high-profile situations requiring extra care or speed
 * Supports mobile device and Mac operating systems
 * Verifies documented solutions for accuracy and usability
 * Assists Coaches in the support and training of Analyst 1 and staff when requested

May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)