> Markdown version of [/jobs/ext/4446633-msp-level-2-technician-onsite-support-required-local-applicants-only](https://www.wearedevelopers.com/jobs/ext/4446633-msp-level-2-technician-onsite-support-required-local-applicants-only). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # MSP Level 2 Technician - ONSITE SUPPORT REQUIRED LOCAL APPLICANTS ONLY - **Company:** TeamLogic IT - **Location:** Tarpon Springs, FL, United States (Remote available) - **Experience:** Experienced - **Salary:** $55,000.0 - $65,000.0 - **Contract:** Franchise - **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Backup Devices, VoIP, Cloud Computing, CompTIA Network+, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Network Diagrams, Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Security Information and Event Management, TCP/IP, Virtual Local Area Networks, VMware Virtualization, Wireless Access Point, Wi-Fi Technology, Document Enterprise Platform, Firewalls (Computer Science), Microsoft InTune, Information Technology - **Published:** October 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1149334ef685affb ## About the Role * Minimum 2 years of experience in an MSP or comparable IT support environment. * Demonstrated hands-on experience with Microsoft 365, Entra ID, and Intune in a multi-tenant context. * Experience with RMM platforms (NinjaRMM preferred) and PSA/ticketing systems (Autotask preferred). * Valid driver's license and reliable transportation; onsite travel to client locations is required. Technical Competencies * Microsoft 365 administration: Exchange Online, Teams, SharePoint, licensing, and security. * Entra ID: user and group management, conditional access, MFA, app registrations, and hybrid identity. * Intune / MDM: device enrollment (Windows, iOS, Android), compliance policies, configuration profiles, app deployment. * Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewall troubleshooting, and Wi-Fi. * PowerShell scripting for administrative tasks and automation. * Windows 10/11 and Windows Server (2016/2019/2022) administration. * Documentation platforms: IT Glue, Hudu, or equivalent. Soft Skills * Clear written and verbal communication - comfortable interfacing directly with business owners and end users. * Self-directed; able to manage a queue of tickets, prioritize without constant oversight, and communicate delays proactively. * Collaborative; willing to mentor Level 1 technicians and share knowledge openly., * Relevant certifications: CompTIA Network+, Microsoft MD-102 (Endpoint Administrator), MS-102 (Microsoft 365 Administrator), or equivalent. * Exposure to Hyper-V or VMware virtualization in an SMB context. * Experience with VoIP administration (NUSO, GoTo, RingCentral or similar). * Familiarity with security frameworks and tools: Defender for Business, Sophos, Huntress or SIEM/SOC integrations. Work Environment This is a hybrid onsite/remote role. Regular travel to client sites across the Tampa Bay area is required; a valid driver's license and reliable vehicle are mandatory. Occasional after-hours or weekend support may be required for emergencies or project cutover windows. Flexibility and a professional demeanor in client-facing situations are essential. ## Description TeamLogic IT of Tarpon Springs is seeking a skilled and motivated Managed IT Services (MSP) Level 2 Technician to join our growing team. This is a hands-on role serving small and medium-sized businesses within Pinellas and Pasco County areas. You will own escalated tickets from our Level 1 team, deliver onsite and remote support, maintain client environments, and contribute directly to automation, documentation, and process improvement. If you are motivated by a culture of service excellence and hold yourself to a high professional standard, this is the environment for you., * Accept and resolve escalated tickets from Level 1 technicians, taking full ownership through resolution. * Troubleshoot complex issues across Windows endpoints, Windows Server, Active Directory, Group Policy, DNS, DHCP, and hybrid identity environments. * Provide timely, professional onsite support at client locations throughout the Tampa Bay / Pinellas / Hillsborough area. * Serve as a point of escalation and mentorship for Level 1 staff - sharing knowledge, reviewing their tickets, and raising their capabilities. Microsoft 365 and Cloud Administration * Administer Microsoft 365 tenants: Exchange Online, SharePoint, Teams, and OneDrive. * Manage Entra ID (Azure AD) including conditional access, user lifecycle, and SSO configurations. * Deploy and manage endpoints via Microsoft Intune and MDM policies - including device enrollment, compliance policies, configuration profiles, and app deployment. * Support Microsoft Defender for Business and security baseline configurations. Networking and Infrastructure * Diagnose and resolve network issues including VLANs, VPN, DNS, DHCP, and wireless. * Configure and troubleshoot firewalls (Meraki, Unifi, or similar), managed switches, and access points. * Conduct periodic network reviews for assigned clients and document findings with actionable recommendations. * Support backup solutions and verify recovery readiness; escalate disaster recovery concerns proactively. Automation and Scripting * Write and maintain PowerShell scripts to automate repetitive tasks, user onboarding/offboarding, reporting, and environment health checks. * Leverage RMM automation (NinjaRMM) to build monitoring policies, deploy software, and streamline ticket-driven workflows. * Identify opportunities to reduce manual effort and propose automation solutions to the team. VoIP and Communications * Support and troubleshoot cloud-based VoIP platforms (e.g., NUSO, GoTo, RingCentral, etc) * Assist with provisioning, porting, and end-user configuration of business phone systems. Documentation Maintain accurate, up-to-date documentation in IT Glue - including network diagrams, credentials, runbooks, and client-specific procedures. Document every resolved ticket with clear, reusable resolution notes; contribute actively to the team knowledge base. Produce client-facing network review summaries and change records as needed.